User ID

Mark Rowe · September 03, 2013, 11:15:53 AM

Is it possible to delete a user ID that hasn't been used in the system yet? Let me explain....I started adding a new TAM user in security manager and got through the user name and user ID and then realized I need more information so I canceled out and discarded all information added. When I went back in to add her again, it told me that the user ID had already been used (even though I discarded everything). So it's not a huge deal if I have to use another code but is there a way to make it work where I can re-use or delete and re-use that code?

Mark · September 03, 2013, 11:17:22 AM

It's not listed in Security Manager?

Mark Rowe · September 03, 2013, 11:39:47 AM

Quote from: Mark on September 03, 2013, 11:17:22 AM
It's not listed in Security Manager?

negative

Mark · September 03, 2013, 11:41:10 AM

Did you close completely out of Security manager? Close TAM / Util manager completely and try again? I have seen some weird stuff with Security Manager before.

Mark Rowe · September 03, 2013, 11:43:53 AM

Quote from: Mark on September 03, 2013, 11:41:10 AM
Did you close completely out of Security manager? Close TAM / Util manager completely and try again? I have seen some weird stuff with Security Manager before.

I'll try that and maybe it needs a reindex. Thanks

Mark · September 03, 2013, 11:46:49 AM

Yeah -- it's gotta be in there somewhere. Otherwise I think you'd have to call support, or edit the dbf yourself.

DebAmstutz · September 03, 2013, 11:47:12 AM

Honestly, I'm not trying to hijack the thread, but we had a new producer start today and his last name is Tudor - I gave him "sedan" as his TAM password because I thought it was really funny - and so did he!

Mark · September 03, 2013, 11:48:32 AM

ROFL!

+1 for good humor, Deb!

Jeff Zylstra · September 03, 2013, 11:53:55 AM

Quote from: Mark on September 03, 2013, 11:48:32 AM
ROFL!

+1 for good humor, Deb!

A comedic coup(e) on your part!

+1 for your wonderful wordplay, and huge apologies for my "punishing" humor.

Lancebateman · September 04, 2013, 12:12:40 AM

Mark, other than exiting and then checking again - it may have created one of the other codes such as Who that you need to delete.

DebAmstutz · September 04, 2013, 08:18:47 AM

I actually considered "coupe" as a password but opted for "sedan".

Conan_Ward · September 04, 2013, 08:43:08 AM

Quote from: Lancebateman on September 04, 2013, 12:12:40 AM
Mark, other than exiting and then checking again - it may have created one of the other codes such as Who that you need to delete.

^
There are one or two database records that would have hit the system that it sees and needs to be cleared out. Software/Customer support deals with these all the time so a quick call would be enough to get it deleted.

Mark Rowe · September 10, 2013, 09:10:30 AM

Quote from: Lancebateman on September 04, 2013, 12:12:40 AM
Mark, other than exiting and then checking again - it may have created one of the other codes such as Who that you need to delete.

Thanks all. I took the easy way out and had applied fix it. Problem solved. Probably my first support call in 2 years.....only about a $20,000 support call.......

Ric · September 10, 2013, 10:26:55 AM

Quote from: Mark Rowe on September 10, 2013, 09:10:30 AM
Quote from: Lancebateman on September 04, 2013, 12:12:40 AM
Mark, other than exiting and then checking again - it may have created one of the other codes such as Who that you need to delete.

Thanks all. I took the easy way out and had applied fix it. Problem solved. Probably my first support call in 2 years.....only about a $20,000 support call.......

but you get a free upgrade with that support call

Jim Jensen · September 10, 2013, 12:22:09 PM

I had to call accounting support today and they said I hadn't called in 620+ days and had to ask a survey question (only 1). Mind, I have called support more recently, but calls to accounting support are extremely rare.