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User ID

Started by Mark Rowe, September 03, 2013, 11:15:53 AM

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Mark Rowe

Is it possible to delete a user ID that hasn't been used in the system yet? Let me explain....I started adding a new TAM user in security manager and got through the user name and user ID and then realized I need more information so I canceled out and discarded all information added. When I went back in to add her again, it told me that the user ID had already been used (even though I discarded everything). So it's not a huge deal if I have to use another code but is there a way to make it work where I can re-use or delete and re-use that code?
Mark Rowe, CIC
Michaud, Rowe & Ruscak Insurance Associates, Inc.
North Andover, MA 01845
TAM 2014 R2, Etfile, 10 Users

Mark

It's not listed in Security Manager?
Mark Piontek, MBA
Director of Information Systems
BS in Information Systems Security

Mark Rowe

Mark Rowe, CIC
Michaud, Rowe & Ruscak Insurance Associates, Inc.
North Andover, MA 01845
TAM 2014 R2, Etfile, 10 Users

Mark

Did you close completely out of Security manager?  Close TAM / Util manager completely and try again?  I have seen some weird stuff with Security Manager before.
Mark Piontek, MBA
Director of Information Systems
BS in Information Systems Security

Mark Rowe

Quote from: Mark on September 03, 2013, 11:41:10 AM
Did you close completely out of Security manager?  Close TAM / Util manager completely and try again?  I have seen some weird stuff with Security Manager before.

I'll try that and maybe it needs a reindex.  Thanks
Mark Rowe, CIC
Michaud, Rowe & Ruscak Insurance Associates, Inc.
North Andover, MA 01845
TAM 2014 R2, Etfile, 10 Users

Mark

Yeah -- it's gotta be in there somewhere. Otherwise I think you'd have to call support, or edit the dbf yourself.
Mark Piontek, MBA
Director of Information Systems
BS in Information Systems Security

DebAmstutz

Honestly, I'm not trying to hijack the thread, but we had a new producer start today and his last name is Tudor - I gave him "sedan" as his TAM password because I thought it was really funny - and so did he!
Deb Amstutz
Missing TAM 5 days a week

Mark

ROFL!

+1 for good humor, Deb!
Mark Piontek, MBA
Director of Information Systems
BS in Information Systems Security

Jeff Zylstra

Quote from: Mark on September 03, 2013, 11:48:32 AM
ROFL!

+1 for good humor, Deb!

A comedic coup(e) on your part!  ;)   +1 for your wonderful wordplay, and huge apologies for my "punishing" humor.
"We hang the petty thieves, and appoint the great ones to public office"  -  Aesop

Lancebateman

Mark, other than exiting and then checking again - it may have created one of the other codes such as Who that you need to delete.
Lance Bateman
(Looks like I'll be working for the State of Hawaii, Health Insurance Investigator)

DebAmstutz

I actually considered "coupe" as a password but opted for "sedan".  ;D

Deb Amstutz
Missing TAM 5 days a week

Conan_Ward

Quote from: Lancebateman on September 04, 2013, 12:12:40 AM
Mark, other than exiting and then checking again - it may have created one of the other codes such as Who that you need to delete.

^
There are one or two database records that would have hit the system that it sees and needs to be cleared out. Software/Customer support deals with these all the time so a quick call would be enough to get it deleted.
Former TAM support, P&C licensed in Maryland, LFW

Mark Rowe

Quote from: Lancebateman on September 04, 2013, 12:12:40 AM
Mark, other than exiting and then checking again - it may have created one of the other codes such as Who that you need to delete.

Thanks all. I took the easy way out and had applied fix it. Problem solved. Probably my first support call in 2 years.....only about a $20,000 support call.......
Mark Rowe, CIC
Michaud, Rowe & Ruscak Insurance Associates, Inc.
North Andover, MA 01845
TAM 2014 R2, Etfile, 10 Users

Ric

Quote from: Mark Rowe on September 10, 2013, 09:10:30 AM
Quote from: Lancebateman on September 04, 2013, 12:12:40 AM
Mark, other than exiting and then checking again - it may have created one of the other codes such as Who that you need to delete.

Thanks all. I took the easy way out and had applied fix it. Problem solved. Probably my first support call in 2 years.....only about a $20,000 support call.......

but you get a free upgrade with that support call :)
Ric Tucker
Manager of Information Systems
Past President, New Jersey Chapter

J A Mariano Agency
TAM 2020, 11users, Windows 2019 Server,
Windows 10 Pro 64-bit workstations
fax@vantage 9.0.5,
Acoustic guitar, drums, percussion
Chrome, Microsoft 365

Jim Jensen

I had to call accounting support today and they said I hadn't called in 620+ days and had to ask a survey question (only 1). Mind, I have called support more recently, but calls to accounting support are extremely rare.
Jim Jensen
CIC, CEO, CIO, COO, CFO, Producer, CSR, Claims Handler, janitor....whatever else.
Jensen Ford Insurance
Indianapolis