TAM "Unexpected Error" when trying to open Homebase

Started by Andrew Carrick, March 21, 2012, 07:59:36 AM

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Andrew Carrick

One user here has had this twice in a row. They click on Homebase icon to open up TAM and get the error. I can fix it with ASUPDATE /rr but is there a permanent fix? Anybody seen this before?
Jelf Insurance Partnership
Hull, East Yorkshire, UK
Me and TAM used to have a thing but we've split amicably. She got the kids, I got the Camaro and the maid.

Jeff Zylstra

Perhaps a good cleaning of temp files and a reboot might help.  Anything in the Windows - System error logs?
"We hang the petty thieves, and appoint the great ones to public office"  -  Aesop

Mark

Or, have you tried deleting (or just renaming just in case) the users C:\wintam folder and then running asupdate /rr?
Mark Piontek, MBA
Director of Information Systems
BS in Information Systems Security

Mark

Also check environment variables (just "path") and make sure there are not too many and.or that it matches another stations exactly.
Mark Piontek, MBA
Director of Information Systems
BS in Information Systems Security

Hans Manhave

Quote from: Mark on March 21, 2012, 10:35:42 AM
Also check environment variables (just "path") and make sure there are not too many and.or that it matches another stations exactly.

I am naming 'path' as one of the most helpful hints for 2012.
Fantasy is more important than knowledge, because knowledge has its boundaries - Albert Einstein

Billy Welsh

Billy Welsh
VP of Accounting
CableSouth Media, LLC dba SwyftConnect

GeorgeW

The knowledgebase says that itunes or adaware can cause this issue
George Watson
AssuredPartners NL, Louisville, KY
Epic 2022 R2, MU2

Andrew Carrick

Thanks for the suggestions. Paths seem fine, no itunes, machine gets rebooted regularly and seems clean. Will see what happens tomorrow.
Jelf Insurance Partnership
Hull, East Yorkshire, UK
Me and TAM used to have a thing but we've split amicably. She got the kids, I got the Camaro and the maid.

Lance Bateman

Andrew - the suggestion regarding cleaning up temp files is one that has helped me in the past.

The other was I had someone somehow get the link from their icon to the wrong drive.

Andrew Carrick

Ran disk clean-up and deleted .tmp files and also recreated desktop link and she's now purring like a kitten - that could be the PC fan of course - so thanks Lance and all those who offered tips.
Jelf Insurance Partnership
Hull, East Yorkshire, UK
Me and TAM used to have a thing but we've split amicably. She got the kids, I got the Camaro and the maid.