EPIC email a ttachment issue?

Tom Fisher · May 04, 2020, 04:12:23 PM

I noticed in 'the other forums' there is a thread about Epic not taking drag and drop email attachments. MS update apparently broke it and as is often the case, A$ wasn't on top of it.

Anyone know if this is legit and/or what version of Office broke it?

Heather Reetz · May 04, 2020, 04:16:10 PM

I don't know what broke it, but I know that two of our three terminal servers have this issue today. I was going to have the servers rebooted tonight to see if that would fix it. I have an open case with A$.

Tom Fisher · May 04, 2020, 04:19:33 PM

Well my guess is that A$ is going to tell you the work around: drag to desktop or other folder, and attach from there.

I'm curious what version broke it because they don't seem to be so quick to fix. Can you tell me what version the two problem servers and the one non-problem server are on with Office?

Mark · May 04, 2020, 04:38:27 PM

I just hear about this from Kenny. We're not having the issue here as far as I know. I have no updates pending, and I was able to drag out of Outlook 2016 and attach to Epic. We're not on an O365 version of Outlook though.

Heather Reetz · May 04, 2020, 04:49:31 PM

I already have people working around for today.

Problem servers are automatically updated and on Version 2004 (Build 16.0.12730.20144)

The one still working has updates ready to install and is on Version 2003 (Build 1264.20466)

Both Click to Run

Tom Fisher · May 04, 2020, 05:30:33 PM

Heather, have you tried rolling back one of the 2004's?

Heather Reetz · May 05, 2020, 02:55:39 PM

The third one updated itself last night. We're rolling back all three tonight.

Mark · May 05, 2020, 02:57:18 PM

I've seen some people on the other forum say they are experiencing this on Outlook 2016 (non-365) so maybe I wont be immune. No one has complained to me yet.

Jeff Golas · May 05, 2020, 04:05:59 PM

It may be that another update comes quickly (maybe...ish) as there's other issues besides just the Applied one. I saw in Reddit that some people are having search issues again as well as other stuff going on. I was really under the impression microsoft was stopping functional changes in lieu of security-only fixes to keep things reliable...its obvious they haven't. (Im in a mood today lol)

Joshua Conner · May 06, 2020, 11:40:26 AM

Yes my search broke on mine.

I am on the latest version and my drag and drop still works though.

Heather Reetz · May 06, 2020, 11:46:09 AM

Another update came quickly, but didn't solve the issue. Now we'll have to roll back two.

Heather Reetz · May 06, 2020, 01:44:31 PM

Quote from: Joshua Conner on May 06, 2020, 11:40:26 AM
Yes my search broke on mine.

I am on the latest version and my drag and drop still works though.

To be clear, it's only dragging an attachment from an email into Epic. If you drag the whole email, or a file from anywhere else, it still works. You are still able to drag and drop an email attachment into Epic?

Mark · May 06, 2020, 02:45:38 PM

Quote from: Heather Reetz on May 06, 2020, 01:44:31 PM
... You are still able to drag and drop an email attachment into Epic?

Are you asking, or telling? Because now I'm confused.

Ric · May 06, 2020, 03:16:13 PM

BTW: This is happening in TAM 2017 with Office 2016 M$365

Heather Reetz · May 06, 2020, 03:46:45 PM

I was trying to clarify what the issue is for us and see if Joshua is still able to drag and drop if it's an email attachment.