EPIC email a ttachment issue?

Joshua Conner · May 07, 2020, 09:21:58 AM

Now that you clarified I cannot drag the attachment out of an email into epic. It shows the + when I drop it on epic but does nothing.

I can drag the email with attachment and it works just fine.
I can drag from desktop and that also works fine.

I am on O365 32bit.

Heather Reetz · May 07, 2020, 09:23:44 AM

OK, that's the same then. We are also on 365/2016 32 bit.

Heather Reetz · May 11, 2020, 11:21:30 AM

Most recent from Applied is below. We are going to hold off on rolling back, even though we'll have to work around for now. Of course, they have no time estimate on when the fix will come.

I do believe it is a Microsoft update that is causing your issue. There is a PMR 388067 that has been added for this issue, and I have added your Agency to that PMR, at this time there are over a hundred agencies add to it. It was a Microsoft update at was install on 5-4-20

Thus far the following build/versions have been reported as Problematic
Office Version 2004 build 12730.20236 CTR- 32 bit
Office 365 16.0.12730.20150 MSO
Office 365 16.0.12730.20144 MSO
Office 2016 MSO (16.0.12730.20144) 32bit
Office Home and Business 2010 14.0.7248.5000 (32-bit)

Joshua Conner · May 13, 2020, 11:35:26 AM

I have another thing to add to this list.

Brand new laptop (Lenovo x1c)
Brand new copy of Office home and business 2019.

Outlook wont load for the first time says it can not connect to exchange server.

I have tried every trick it must be outlook.
Password is correct laptop is on lan with server. I have deleted profile and gone through setup again. I have done a repair on office long and short. I have done safe mode for outlook.

Mark · May 29, 2020, 10:23:15 AM

Looks like this may be fixed in Epic 2020. We are getting 2020 next weekend here.

Quote from: Applied Systems Release NotesYou can drag and drop email attachments from Microsoft Outlook into Applied Epic. Previously, drag and drop functionality was unavailablefollowing a Microsoft Office 365 update.PMR 388067

Charlie Charbonneau · May 29, 2020, 10:51:25 AM

Late to the party, but just for FYI this is also happening on TAM inhouse. Dragging an attachment from outlook across TAM (not even dropping it) to another email will lock up Outlook and TAM until TAM is force closed...

Our workaround is to not do that!

Charlie Charbonneau · May 29, 2020, 10:54:57 AM

Quote from: Joshua Conner on May 13, 2020, 11:35:26 AM
I have another thing to add to this list.

Brand new laptop (Lenovo x1c)
Brand new copy of Office home and business 2019.

Outlook wont load for the first time says it can not connect to exchange server.

I have tried every trick it must be outlook.
Password is correct laptop is on lan with server. I have deleted profile and gone through setup again. I have done a repair on office long and short. I have done safe mode for outlook.

Did you ever figure this out? I have the same issue. Upgraded an old station from win 7 to 10, installed office 2013 H&B and Outlook is refusing to talk to Exchange!

Heather Reetz · May 29, 2020, 10:56:12 AM

Quote from: Mark on May 29, 2020, 10:23:15 AM
Looks like this may be fixed in Epic 2020. We are getting 2020 next weekend here.

Quote from: Applied Systems Release NotesYou can drag and drop email attachments from Microsoft Outlook into Applied Epic. Previously, drag and drop functionality was unavailablefollowing a Microsoft Office 365 update.PMR 388067

Yes, they say it will be fixed with 2020, and we are also getting it next weekend.

Joshua Conner · June 01, 2020, 09:44:50 AM

Quote from: Charlie Charbonneau on May 29, 2020, 10:54:57 AM
Quote from: Joshua Conner on May 13, 2020, 11:35:26 AM
I have another thing to add to this list.

Brand new laptop (Lenovo x1c)
Brand new copy of Office home and business 2019.

Outlook wont load for the first time says it can not connect to exchange server.

I have tried every trick it must be outlook.
Password is correct laptop is on lan with server. I have deleted profile and gone through setup again. I have done a repair on office long and short. I have done safe mode for outlook.

Did you ever figure this out? I have the same issue. Upgraded an old station from win 7 to 10, installed office 2013 H&B and Outlook is refusing to talk to Exchange!

No I didnt figure it out but the station finally did load and do an inital sync after days of refusing to. It still seems to have connection issues as well.

Jeff Golas · June 01, 2020, 10:59:05 AM

Is the time and date set properly? All Microsoft and Lenovo updates up to date? All Office updates installed?

Some things that have really changed over the last few months years: TLS 1.2, modern auth, etc.

Joshua Conner · June 02, 2020, 09:12:45 AM

yes the laptop was completely up to date on all updates.

Jeff Golas · June 02, 2020, 11:04:06 AM

In the little Outlook icon next to the clock, you can right-click on it and select "show network connectivity changes", that may clue you in as to what's going on. Could be an autodiscovery issue, or a root cert issue as I've heard they've been an issue lately (not with Office per se).