Select a Policy Number weird thing

Started by Robin Deatherage, May 05, 2011, 04:40:41 PM

Previous topic - Next topic

0 Members and 1 Guest are viewing this topic.

Robin Deatherage

Ok, I'm in a client trying to add a new policy.  The Select a Policy Number screen came up and is defaulting to 4.  I don't want 4 because it's been used before so I want 9.  I entered 9 and the "ok" button remains greyed out.  I entered 10 and the "ok" button is available.  Why won't it let me use 9?  I tried it on another client and it let me choose 9 there.  What's up with this client that I can't choose 9? 
Robin Deatherage, CIC
Chas. Lunsford Sons & Associates | Roanoke, VA
Applied Private Cloud Server; TAM 2014; Fax@vantage v9; Office 2010;
Applied Hosted Exchange; 3 Office Locations

Bob

Perhaps reboot and see if it fixes.. 

Hans Manhave

You may have to run the utility that synchronizes those numbers.

Maybe someone added #9 and then deleted it.  
Fantasy is more important than knowledge, because knowledge has its boundaries - Albert Einstein

Robin Deatherage

Quote from: Bob Connor on May 05, 2011, 04:44:06 PM
Perhaps reboot and see if it fixes.. 
I tried real quick on another machine and same thing.
Robin Deatherage, CIC
Chas. Lunsford Sons & Associates | Roanoke, VA
Applied Private Cloud Server; TAM 2014; Fax@vantage v9; Office 2010;
Applied Hosted Exchange; 3 Office Locations

Robin Deatherage

Quote from: HMan on May 05, 2011, 04:44:34 PM
You may have to run the utility that synchronizes those numbers.

Maybe someone added #9 and then deleted it.  
I didn't know there was one for this.  What is it called?  Oh, I think I just found it, is it the one under General called Compute Numbers? 
Robin Deatherage, CIC
Chas. Lunsford Sons & Associates | Roanoke, VA
Applied Private Cloud Server; TAM 2014; Fax@vantage v9; Office 2010;
Applied Hosted Exchange; 3 Office Locations

Hans Manhave

In the separate utility manager: General - Policy Maintenance - Recompute POL_INFO Field.

Fantasy is more important than knowledge, because knowledge has its boundaries - Albert Einstein

Andrew Carrick

Also check your POLICY.DBF, you may find it in there with no Agency or Branch number and "~NEW" noted against it - we get this from time to time, I think system or PC crashes halfway thru policy creation and full record doesn't get set up. I had one earlier this week by coincidence, just edited the DBF (yes, I know...) and fixed it.
Jelf Insurance Partnership
Hull, East Yorkshire, UK
Me and TAM used to have a thing but we've split amicably. She got the kids, I got the Camaro and the maid.

Robin Deatherage

Quote from: HMan on May 05, 2011, 06:08:09 PM
In the separate utility manager: General - Policy Maintenance - Recompute POL_INFO Field.


Oh I see it.  Thanks Hans.  I guess I've never had a need to run it before or if I did it was so long ago I don't remember. 
Robin Deatherage, CIC
Chas. Lunsford Sons & Associates | Roanoke, VA
Applied Private Cloud Server; TAM 2014; Fax@vantage v9; Office 2010;
Applied Hosted Exchange; 3 Office Locations

Robin Deatherage

Quote from: Andrew Carrick on May 06, 2011, 03:40:46 AM
Also check your POLICY.DBF, you may find it in there with no Agency or Branch number and "~NEW" noted against it - we get this from time to time, I think system or PC crashes halfway thru policy creation and full record doesn't get set up. I had one earlier this week by coincidence, just edited the DBF (yes, I know...) and fixed it.
Thanks Andrew.  I will check that out.
Robin Deatherage, CIC
Chas. Lunsford Sons & Associates | Roanoke, VA
Applied Private Cloud Server; TAM 2014; Fax@vantage v9; Office 2010;
Applied Hosted Exchange; 3 Office Locations