Select a Policy Number weird thing

Robin Deatherage · May 05, 2011, 04:40:41 PM

Ok, I'm in a client trying to add a new policy. The Select a Policy Number screen came up and is defaulting to 4. I don't want 4 because it's been used before so I want 9. I entered 9 and the "ok" button remains greyed out. I entered 10 and the "ok" button is available. Why won't it let me use 9? I tried it on another client and it let me choose 9 there. What's up with this client that I can't choose 9?

Bob · May 05, 2011, 04:44:06 PM

Perhaps reboot and see if it fixes..

Hans Manhave · May 05, 2011, 04:44:34 PM

You may have to run the utility that synchronizes those numbers.

Maybe someone added #9 and then deleted it.

Robin Deatherage · May 05, 2011, 04:50:50 PM

Quote from: Bob Connor on May 05, 2011, 04:44:06 PM
Perhaps reboot and see if it fixes..

I tried real quick on another machine and same thing.

Robin Deatherage · May 05, 2011, 04:55:37 PM

Quote from: HMan on May 05, 2011, 04:44:34 PM
You may have to run the utility that synchronizes those numbers.

Maybe someone added #9 and then deleted it.

I didn't know there was one for this. What is it called? Oh, I think I just found it, is it the one under General called Compute Numbers?

Hans Manhave · May 05, 2011, 06:08:09 PM

In the separate utility manager: General - Policy Maintenance - Recompute POL_INFO Field.

Andrew Carrick · May 06, 2011, 03:40:46 AM

Also check your POLICY.DBF, you may find it in there with no Agency or Branch number and "~NEW" noted against it - we get this from time to time, I think system or PC crashes halfway thru policy creation and full record doesn't get set up. I had one earlier this week by coincidence, just edited the DBF (yes, I know...) and fixed it.

Robin Deatherage · May 06, 2011, 08:55:39 AM

Quote from: HMan on May 05, 2011, 06:08:09 PM
In the separate utility manager: General - Policy Maintenance - Recompute POL_INFO Field.

Oh I see it. Thanks Hans. I guess I've never had a need to run it before or if I did it was so long ago I don't remember.

Robin Deatherage · May 06, 2011, 08:55:57 AM

Quote from: Andrew Carrick on May 06, 2011, 03:40:46 AM
Also check your POLICY.DBF, you may find it in there with no Agency or Branch number and "~NEW" noted against it - we get this from time to time, I think system or PC crashes halfway thru policy creation and full record doesn't get set up. I had one earlier this week by coincidence, just edited the DBF (yes, I know...) and fixed it.

Thanks Andrew. I will check that out.