Any way to delete items in print queue?

Started by Lance Bateman, March 22, 2011, 08:26:43 PM

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Lance Bateman

Something in the print queue apparently is causing an error.  The only things there are old, and should be deleted.  I suspect it's some form with a string where a number belongs, but there isn't enough info to track it down.

Any way to just clear the queue without printing?  I tried even printing to adobe, but it's a TAM problem.

Alice

#1
Are you talking about when in Tam in the print dialog box you select the Queue option? If that's the case, and you want to clear the Queue, you can go to Utility Manager, go to Forms and select Print and View Queued Forms. The FI Printing Utility box will open. Select View Queued Forms and click the Print button. That will show all the forms that are queued for printing. If it's empty, there's nothing queued. If you want to clear the forms in the list, in the box select All Forms at the top and click the Print button. All items will print and the queue will be cleared.
This is what I see in v10.7. I don't know if this will be the same with the version you are on.
And if this is not what you were talking about, you can ignore it all  ;)
Edit: I was able to select Cute PDF as a printer but since there's nothing in our queue I don't know if it works.

Jan Regnier

Lance - if it's old stuff in the queue you may just want to call AS and have them empty it out and then start fresh!

Just note what's in the queue and take a look at it on the client.  Sometimes if you look at the item from the client side and then DELETE it will ask if you want to delete it from the queue.  If that doesn't do it then I would ask Applied to clean it out.
Jan Regnier
jan.regnier@meyersglaros.com
Meyers Glaros Group, Merrillville, IN 26 Users
EPIC 2020, Office 365, Indio

Jim Jensen

Indeed you may need to call Applied because in version 10, especially 10.4, there are some forms, like Evidences of Insurance that get stuck in the print queue and can't be removed, except by going into the database. There's a programming flaw causing this issue and is one reason to consider going to 10.7.
Jim Jensen
CIC, CEO, CIO, COO, CFO, Producer, CSR, Claims Handler, janitor....whatever else.
Jensen Ford Insurance
Indianapolis

GeorgeW

On 10.4 here and clean out the queue once a week and haven't had any stuck there! Guess we're lucky
George Watson
AssuredPartners NL, Louisville, KY
Epic 2022 R2, MU2

Lance Bateman

Alice - the problem is that when you try to print, something is causing an error.  I'll try Jan's option, but probably call AS Support today.

Quote from: Alice on March 22, 2011, 09:54:05 PM
Are you talking about when in Tam in the print dialog box you select the Queue option? If that's the case, and you want to clear the Queue, you can go to Utility Manager, go to Forms and select Print and View Queued Forms. The FI Printing Utility box will open. Select View Queued Forms and click the Print button. That will show all the forms that are queued for printing. If it's empty, there's nothing queued. If you want to clear the forms in the list, in the box select All Forms at the top and click the Print button. All items will print and the queue will be cleared.
This is what I see in v10.7. I don't know if this will be the same with the version you are on.
And if this is not what you were talking about, you can ignore it all  ;)
Edit: I was able to select Cute PDF as a printer but since there's nothing in our queue I don't know if it works.

Ron Gaffney

I assume you were asking about the document que.

x:\doc\queue\word

The files end in the format of the papertype.  .lh for letterhead. 

They documents appear to attach when you acknowledge they printed correctly. 

You should be able to delete the files.
Tam 10.7 40 Users Fax@ 7.2 Exchange 07 GFI Faxmaker
HP-Win XP & 7 desktops, Dual & Tripple Monitors

Lance Bateman

Any idea what document form "I1" is?  Everything that is in the queue is that form.

Quote from: Ron Gaffney on March 23, 2011, 02:23:33 PM
I assume you were asking about the document que.

x:\doc\queue\word

The files end in the format of the papertype.  .lh for letterhead. 

They documents appear to attach when you acknowledge they printed correctly. 

You should be able to delete the files.

Jim Jensen

Quote from: George Watson on March 23, 2011, 01:11:45 PM
On 10.4 here and clean out the queue once a week and haven't had any stuck there! Guess we're lucky

I know that the nonsimplified Evidences and possibly the Nonsimplified Certificate of Insurance get stuck in the queue and can't be easily removed. We had a couple created by accident and even then it's too late. Can't delete it, can't dequeue it. I think the nonsimplified Binder is problematic as well.
Jim Jensen
CIC, CEO, CIO, COO, CFO, Producer, CSR, Claims Handler, janitor....whatever else.
Jensen Ford Insurance
Indianapolis

Lance Bateman

Thanks but no - it's the "form queue", which is a bit different.  This is when someone selects "queue" instead of "print" for instance, in the dialog box - usually not form letters - but something like Auto ID, Evidence, Certs, Apps, etc.

Quote from: Ron Gaffney on March 23, 2011, 02:23:33 PM
I assume you were asking about the document que.

x:\doc\queue\word

The files end in the format of the papertype.  .lh for letterhead. 

They documents appear to attach when you acknowledge they printed correctly. 

You should be able to delete the files.

Matthew Udovich

Then it's most certainly a call to Applied, we had a rash of these awhile back, suppose I should have been recording what they did :-(

GeorgeW

Believe that is "Binder"

Edit:  Will my notes say that I2 and IB  are binders, guessing I1 is binder too?

Quote from: Lance Bateman on March 23, 2011, 03:29:17 PM
Any idea what document form "I1" is?  Everything that is in the queue is that form.

George Watson
AssuredPartners NL, Louisville, KY
Epic 2022 R2, MU2