email address not populating in new email message

nboater · January 25, 2011, 01:29:46 PM

Hello,

Can someone help me! When we're in the Customer Detail window, and we want to send an email to a customer, we click on the little "email" button to the right of the email field. However, upon clicking, the email address dosen't populate in the new message! We have to type it in manually. Has anyone expereienced this, or have advise on what to do? Some users have this functionality, while some do not. $:-\$

Running TAM 10.4

DebAmstutz · January 25, 2011, 02:40:36 PM

It should be an all or nothing thing as it's located in System Setup (HomeBase, Tools, System Setup). The "Mailto" box needs to be checked.

nboater · January 25, 2011, 03:33:34 PM

Quote from: DebAmstutz on January 25, 2011, 02:40:36 PM
It should be an all or nothing thing as it's located in System Setup (HomeBase, Tools, System Setup). The "Mailto" box needs to be checked.

That's what I thought, too. I've called Applied on this and they said the same thing. However, I can use the aforementioned function on my computer, whereas the user sitting next to me cannot (we just tried it). I'm stummped!!

Jeff Zylstra · January 25, 2011, 03:34:54 PM

I have this same issue, and I always have. For some reason, the Applied mail "integration" does not share pull this information over, and it also does not allow for auto-completing E-mail addresses. Seems like it should at least pull them over if you start the process in TAM.

nboater · January 25, 2011, 05:24:42 PM

But why some users and not others?

Andrew Carrick · January 26, 2011, 04:28:04 AM

That's a weird one. Have you tried the old "run ASUPDATE /rr" routine?

Orlando Alonzo · January 26, 2011, 10:00:06 AM

You could also check to make sure that Outlook is the default email program. Right click properties for Internet Exploder on the desktop and go to programs and make sure Outlook is the shows as the email program.

Jeff Zylstra · January 26, 2011, 11:30:44 AM

OK, I was wrong. My new Windows 7 workstation running Outlook 2010 DOES pull the E-mail address from the customer detail screen into new E-mails. By any chance, have these workstations had another PST file when they were setup, even momentarily until you copied over the existing PST file? I have another problem that I am currently fighting where the Google calendar sync is constantly asking which "profile" to use. When I started Outlook the first time it created a PST file, then I copied the existing one over and set it to use that one, but the Google calendar sync program which also uses MAPI, still looks for that original PST and profile. I'm wondering if you delete that account, and then set it up again with the mail server settings, E-mail address and account name, etc..., if it would fix the MAPI integration. Don't worry, you won't delete the PST file by deleting the account, but you should still make a backup of it. You may have to run ASUPDATE /RR again on those stations. Certainly worth trying.