stranded items in scanning folder

Lynne Desrochers · June 17, 2014, 04:14:43 PM

We have items building up in our Scanning folder and I was wondering if it was happening to others or if there was something wrong with our setup. Here's our workflow. The account managers scan at their desktops to the shared drive scanning folder. They each have a sub-folder in their own name. When they go to attach, they go to add/ add an existing file / then go to their name.
We have noticed that items are building up at the bottom of the Scanning folder on the shared drive. They appear to be emails that we have attached via drag and drop. Has anyone else noticed this? I called support and they said I should maybe have Efiling - Delete Files After Routing checked off under System Setup / Settings. We never have so I'm just checking what others have out there.
Thank you in advance for any guidance.

Jim Jensen · June 18, 2014, 08:47:59 AM

Sometimes when scans fail, orphan files will get left behind in the UNROUTED folder. Sometimes the filenames are simply numbers.

Jeff Zylstra · June 19, 2014, 10:35:06 AM

Quote from: Jim Jensen on June 18, 2014, 08:47:59 AM
Sometimes when scans fail, orphan files will get left behind in the UNROUTED folder. Sometimes the filenames are simply numbers.

Quite true. This happens about once a month to someone in our office. Usually, they can't open WRoute32 (the program that attaches files), because Windows doesn't know which program to use to preview the file(s). I've put a shortcut to the "J:" drive (our unrouted folder) on their desktops, and the just delete the file(s) and rescan it. It saves panicked calls while I'm out of the office.

Lynne Desrochers · June 19, 2014, 11:24:52 AM

Thank you for the replies. I don't think that's what this is though. most of these are emails and after randomly auditing them they all seem to be attached?

Charlie Charbonneau · June 19, 2014, 11:52:25 AM

I have the same issue Lynne. Well both issues actually. All emails appear attached, so we just delete periodically and carry on.

Jeff Zylstra · June 19, 2014, 12:11:56 PM

Quote from: Lynne Desrochers on June 19, 2014, 11:24:52 AM
Thank you for the replies. I don't think that's what this is though. most of these are emails and after randomly auditing them they all seem to be attached?

A wild stab in the dark, but have you considered running a cleanup on the mailbox to get rid of deleted emails and compress the file? Not sure if this is the same thing as a reindex or not, but probably the same concept. It can't hurt and may just "shake things up" enough to stop the problem. Just a thought. If you're running Exchange, there may be other but equivalent steps that someone else can help with.

GeorgeW · June 19, 2014, 01:42:30 PM

We had this problem 2 years ago when we were on TAM 11.1, so it's nothing new.

Lynne Desrochers · June 19, 2014, 01:59:07 PM

Thank you. I'm glad it's not just us. I will just continue clearing them out.