Review Policy Forms on Renewal

[Sara Lieser]

Do other agencies review the policy forms schedule at renewal to see what changes may have taken place in forms?  We have been doing this for years and are looking for input on what other agencies are doing and why.

[Jim Jensen]

Yes, I do. There can be important changes that come about due to a coverage form change or addition of an exclusion. We try to mention changes of significance in a letter with the renewal, even if we meet with the client or deliver it to them. The carriers include a notice of changes with the policy, of course, but they often go unseen or are difficult to ferret out the changes well on the client's end.

Personal Lines is a little tougher to manage since the policies are mailed directly to the client.

[Jan Regnier]

We also do...we actually created forms CSAs complete to indicate items deleted or added when reviewing renewals which are part of the documents we scan.  We too have been doing it for years and don't plan on making any changes in that area.

[TrishaOurs]

We review the forms as well and send a letter with the renewal policies pointing out areas that they may want to consider purchasing additional coverage.