Viewing Apps in History

Started by Karen, April 04, 2014, 09:35:52 AM

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Karen

We recently upgraded to TAM2013 - now several of our users are getting Application errors when they try and view apps in history.   Applied says there is no fix right now but there is a PMR out there for this and they have escalated it to the top.   Is anyone else experiencing this - and how are you handling it.  CSR's not happy!

Thanks,
Karen Carpenter

Spreng-Smith Agency
15 users
TAM2013

Lynne Desrochers

Is it all apps or certain ones? Thanks.
Lynne Desrochers

Karen

So far it has been home and auto, BOP, umbrella,  BA, PCKG.   But like a FARM or MARI - (custom) seem to be able to open those.

Jan Regnier

We found this  - it has happened in some prior versions also.  It was primarily the old applications  (like 10+ yrs) , newer apps in history were OK..
Jan Regnier
jan.regnier@meyersglaros.com
Meyers Glaros Group, Merrillville, IN 26 Users
EPIC 2020, Office 365, Indio

Lynne Desrochers

While we were on 11 we couldn't view our custom Group Medical apps either. If it's older ones, that's not so awful. Thank you for the clarification.
Lynne Desrochers

Karen

Unfortunately ours seem to be ones that were sent to history recently. 

Jim Jensen

We had periodic issues on past versions. I think part of the problem was different editions of Acord app having been used over time. Now they are using Print Preview to display them and I haven't seen a problem.
Jim Jensen
CIC, CEO, CIO, COO, CFO, Producer, CSR, Claims Handler, janitor....whatever else.
Jensen Ford Insurance
Indianapolis