Viewing Apps in History

[Karen]

We recently upgraded to TAM2013 - now several of our users are getting Application errors when they try and view apps in history.   Applied says there is no fix right now but there is a PMR out there for this and they have escalated it to the top.   Is anyone else experiencing this - and how are you handling it.  CSR's not happy!

Thanks,
Karen Carpenter

Spreng-Smith Agency
15 users
TAM2013

[Lynne Desrochers]

Is it all apps or certain ones? Thanks.

[Karen]

So far it has been home and auto, BOP, umbrella,  BA, PCKG.   But like a FARM or MARI - (custom) seem to be able to open those.

[Jan Regnier]

We found this  - it has happened in some prior versions also.  It was primarily the old applications  (like 10+ yrs) , newer apps in history were OK..

[Lynne Desrochers]

While we were on 11 we couldn't view our custom Group Medical apps either. If it's older ones, that's not so awful. Thank you for the clarification.

[Karen]

Unfortunately ours seem to be ones that were sent to history recently. 

[Jim Jensen]

We had periodic issues on past versions. I think part of the problem was different editions of Acord app having been used over time. Now they are using Print Preview to display them and I haven't seen a problem.