Letter 32 error - cannot move the focus to control

Andrew Carrick · August 05, 2010, 11:58:30 AM

We have had this in Word 2007 and all you need to fix it is to enter user's name and initials in Word Options (outside TAM). However this doesn't work in Word 2003. Anybody seen it before? Symptom is that user cannot create formletters.

Also appears as Error 5152.

Jeff Zylstra · August 05, 2010, 01:05:38 PM

No idea, but I'll offer some random thoughts... Maybe environment memory isn't high enough (I use 4096), try logging into the network as an administrator and see if that helps since TAM creates temp files and sometimes file creation doesn't happen correctly for some reason, maybe check macro security and set it to low. I've also had issues with Word Viewer being corrupted and affecting the Word installation. Uninstalling and reinstalling fixed that. Try cleaning out all old temp files. That's all that comes to mind right off. HTH.

Jim Jensen · August 05, 2010, 02:14:12 PM

Don't forget the old standbys that still cause some issues: Windows theme & macro security. It's not likely the macro security if it's not even opening Word. Running asupdate /rr is a quick, easy attempt, too. There could be an ActiveX issue and the /rr process should fix that. KB also had a reference to a WindowsLive issue - slightly different error message, but similar enough to consider. Solution was that WindowsLive isn't supported and I think it called for uninstallation.

GeorgeW · August 05, 2010, 02:19:55 PM

Just a shot....is this in citrix? Is asword.dot in the users windows directory in citrix? That is usually the problem here if a user can't create form letters.

Andrew Carrick · August 05, 2010, 04:22:46 PM

Thanks for the suggestions, I'll dig a bit deeper. It's not a citrix user in this case.

Bob · August 05, 2010, 04:32:06 PM

Don't know the error myself but in researching most all point to a reference used by file that is not there any longer. Could be link to image and path, template, macro something changed.

Charlie Charbonneau · August 06, 2010, 10:01:08 AM

I know previously having word as your email editor threw a wrench in the works as well and would spew out a letter32 error. I haven't seen it in ages though...

Andrew Carrick · August 06, 2010, 10:04:03 AM

I'll give that a try, tried most of the other suggestions without success. Even ASUPDATE /rr.

Andrew Carrick · August 06, 2010, 10:31:00 AM

Outlook editor is OK. I disabled a Windows Connector Add-In in outlook and was able to create one formletter, but when I tried again the error re-appearred. The Add-In remains disabled.

Andrew Carrick · August 09, 2010, 03:17:53 PM

Apparently there were too many versions of MS Office on the machine (!) - not sure how they all got there but they were conflicting. Sigh.

Jim Jensen · August 10, 2010, 09:10:25 AM

Quote from: Andrew Carrick on August 09, 2010, 03:17:53 PM
Apparently there were too many versions of MS Office on the machine (!) - not sure how they all got there but they were conflicting. Sigh.

that certainly could cause a focus problem, especially if mixing 2003 & 2007, which are rather different. I still have issues with in 2007 a year or two down the road of using it.