Problem moving Prospect to Customer

Started by Andrew Carrick, July 29, 2010, 11:44:55 AM

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Andrew Carrick

"Error occurred while frmMoveLoad. Index was out of range. Must be non-negative and less than the size of the collection."

Anybody seen this and know of a fix?
Jelf Insurance Partnership
Hull, East Yorkshire, UK
Me and TAM used to have a thing but we've split amicably. She got the kids, I got the Camaro and the maid.

GeorgeW

The knowledgebase has this error when moving customer to prospect, but I assume the fix would be the same.

It's say to run rebuild sections for that particular client.
George Watson
AssuredPartners NL, Louisville, KY
Epic 2022 R2, MU2

Andrew Carrick

Thank you. We don't have access to the KB any more in the UK.  :(
Jelf Insurance Partnership
Hull, East Yorkshire, UK
Me and TAM used to have a thing but we've split amicably. She got the kids, I got the Camaro and the maid.

Andrew Carrick

Tried that but unfortunately hasn't worked. However got me thinking that it may be to do with Apps so will check these.
Jelf Insurance Partnership
Hull, East Yorkshire, UK
Me and TAM used to have a thing but we've split amicably. She got the kids, I got the Camaro and the maid.

Jim Jensen

Quote from: Andrew Carrick on July 29, 2010, 04:57:28 PM
Thank you. We don't have access to the KB any more in the UK.  :(

Why don't you have access to the KB? UK users left ASCNET, but the KB is Applied's. There should be no relationship between the UK/Ascnet split and Applied support info.
Jim Jensen
CIC, CEO, CIO, COO, CFO, Producer, CSR, Claims Handler, janitor....whatever else.
Jensen Ford Insurance
Indianapolis

Andrew Carrick

I believe there's some contractual issue between Applied and their UK licencees.
Jelf Insurance Partnership
Hull, East Yorkshire, UK
Me and TAM used to have a thing but we've split amicably. She got the kids, I got the Camaro and the maid.

Andrew Carrick

Managed to fix this, but by chance really. Deleted the Prospect and recreated it, lost the two policies but that's no big deal. Retained all the activities and attachments and it allowed the move. Still waiting for Support....
Jelf Insurance Partnership
Hull, East Yorkshire, UK
Me and TAM used to have a thing but we've split amicably. She got the kids, I got the Camaro and the maid.