Author Topic: Seeking Dell rep  (Read 336 times)

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Offline Jim Jensen

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Seeking Dell rep
« on: April 16, 2019, 10:10:04 am »
Need to order a couple of workstations and Dell only has Office 2019 bundled. Need to rollback to 2016, for TAM Compatibility. Chatted with rep online, who told me only 2019 is available. Need a better rep.
Jim Jensen
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Jensen Ford Insurance
Indianapolis

Offline Joshua Conner

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Re: Seeking Dell rep
« Reply #1 on: April 17, 2019, 08:43:27 am »
good luck I have been ordering sans and ordering office off of amazon for the roll back.
Joshua Conner
Conner Insurance
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Offline Jim Jensen

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Re: Seeking Dell rep
« Reply #2 on: April 17, 2019, 04:44:05 pm »
good luck I have been ordering sans and ordering office off of amazon for the roll back.

That may be what I have to do. I ordered a station without Office. They say that Office365 should work, especially if you use the offline installer package.
Jim Jensen
CIC, CEO, CIO, COO, CFO, Producer, CSR, Claims Handler, janitor....whatever else.
Jensen Ford Insurance
Indianapolis

Offline Jeff Golas

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Re: Seeking Dell rep
« Reply #3 on: April 18, 2019, 04:29:35 pm »
Are you guys buying actual retail licenses, or using Office365?
Jeff Golas
Johnson, Kendall & Johnson, Inc. :: Newtown, PA
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Offline Jeff Golas

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Re: Seeking Dell rep
« Reply #4 on: April 18, 2019, 04:31:33 pm »
Also you may want to look into a VAR like CDW, Connection, etc. You can buy Dell stuff through them, and before I stopped buying Dell altogether I did it that way.
Jeff Golas
Johnson, Kendall & Johnson, Inc. :: Newtown, PA
Epic Online w/CSR24
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Offline Jim Jensen

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Re: Seeking Dell rep
« Reply #5 on: April 19, 2019, 02:37:59 pm »
Are you guys buying actual retail licenses, or using Office365?

Have been using OEM with the workstation. License cost is ~$200, which is 2 years of Office365. This time, however, I'm going to see if 365 will work, given the Office19 compatability issue. If that doesn't work, I'll get a retain license for Office16 or a license with Open Assurance. We don't have really have enough stations for Volume Licensing to be helpful.
Jim Jensen
CIC, CEO, CIO, COO, CFO, Producer, CSR, Claims Handler, janitor....whatever else.
Jensen Ford Insurance
Indianapolis

Offline Joshua Conner

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Re: Seeking Dell rep
« Reply #6 on: April 22, 2019, 09:53:38 am »
I buy retail licenses.   I  try to keep them for 3-5 years.
Joshua Conner
Conner Insurance
Tam 2014 R2
12 Users on Tam 30 total
Epic 2016
25 Users on Epic
Former Vice President Indiana Applied User Group
Webmaster http://www.appliedusergroup.com
Blog http://mylifewithtam.blogspot.com

Online Billy Welsh

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Re: Seeking Dell rep
« Reply #7 on: June 28, 2019, 03:27:15 pm »
All I can say is, how the Mighty have fallen.


Just wrapped up a chat with Dell, after a really, really dumb situation resulting from their handling of an order.   :'(


I can recall when my experiences with them were top-notch.
Accounting
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Offline Jim Jensen

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Re: Seeking Dell rep
« Reply #8 on: July 01, 2019, 08:30:18 am »
Yes, it seems that it is strictly "what you see if what you get" - order direct as the website offers things and that's it.

All I can say is, how the Mighty have fallen.


Just wrapped up a chat with Dell, after a really, really dumb situation resulting from their handling of an order.   :'(


I can recall when my experiences with them were top-notch.
Jim Jensen
CIC, CEO, CIO, COO, CFO, Producer, CSR, Claims Handler, janitor....whatever else.
Jensen Ford Insurance
Indianapolis

Offline Jeff Golas

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Re: Seeking Dell rep
« Reply #9 on: July 05, 2019, 12:06:25 pm »
All I can say is, how the Mighty have fallen.


Just wrapped up a chat with Dell, after a really, really dumb situation resulting from their handling of an order.   :'(


I can recall when my experiences with them were top-notch.

I may have posted my fun time I had with them, but my last experience with a Dell rep was so bad that I dumped them altogether. We're all Lenovo here although if I ever need servers again I may use Dell.
Jeff Golas
Johnson, Kendall & Johnson, Inc. :: Newtown, PA
Epic Online w/CSR24
http://www.jkj.com