Seeking Dell rep

Jim Jensen · April 16, 2019, 10:10:04 AM

Need to order a couple of workstations and Dell only has Office 2019 bundled. Need to rollback to 2016, for TAM Compatibility. Chatted with rep online, who told me only 2019 is available. Need a better rep.

Joshua Conner · April 17, 2019, 08:43:27 AM

good luck I have been ordering sans and ordering office off of amazon for the roll back.

Jim Jensen · April 17, 2019, 04:44:05 PM

Quote from: Joshua Conner on April 17, 2019, 08:43:27 AM
good luck I have been ordering sans and ordering office off of amazon for the roll back.

That may be what I have to do. I ordered a station without Office. They say that Office365 should work, especially if you use the offline installer package.

Jeff Golas · April 18, 2019, 04:29:35 PM

Are you guys buying actual retail licenses, or using Office365?

Jeff Golas · April 18, 2019, 04:31:33 PM

Also you may want to look into a VAR like CDW, Connection, etc. You can buy Dell stuff through them, and before I stopped buying Dell altogether I did it that way.

Jim Jensen · April 19, 2019, 02:37:59 PM

Quote from: Jeff Golas on April 18, 2019, 04:29:35 PM
Are you guys buying actual retail licenses, or using Office365?

Have been using OEM with the workstation. License cost is ~$200, which is 2 years of Office365. This time, however, I'm going to see if 365 will work, given the Office19 compatability issue. If that doesn't work, I'll get a retain license for Office16 or a license with Open Assurance. We don't have really have enough stations for Volume Licensing to be helpful.

Joshua Conner · April 22, 2019, 09:53:38 AM

I buy retail licenses. I try to keep them for 3-5 years.

Billy Welsh · June 28, 2019, 03:27:15 PM

All I can say is, how the Mighty have fallen.

Just wrapped up a chat with Dell, after a really, really dumb situation resulting from their handling of an order.

I can recall when my experiences with them were top-notch.

Jim Jensen · July 01, 2019, 08:30:18 AM

Yes, it seems that it is strictly "what you see if what you get" - order direct as the website offers things and that's it.

Quote from: Billy Welsh on June 28, 2019, 03:27:15 PM
All I can say is, how the Mighty have fallen.

Just wrapped up a chat with Dell, after a really, really dumb situation resulting from their handling of an order.

I can recall when my experiences with them were top-notch.

Jeff Golas · July 05, 2019, 12:06:25 PM

Quote from: Billy Welsh on June 28, 2019, 03:27:15 PM
All I can say is, how the Mighty have fallen.

Just wrapped up a chat with Dell, after a really, really dumb situation resulting from their handling of an order.

I can recall when my experiences with them were top-notch.

I may have posted my fun time I had with them, but my last experience with a Dell rep was so bad that I dumped them altogether. We're all Lenovo here although if I ever need servers again I may use Dell.