Cannot log in to TAM 11

Hans Manhave · February 22, 2015, 09:02:13 PM

I would like to finally get with the times and so after lots of clean up etc. etc. I did a test install from 10.8 to 11.0. Using a Windows 7 machine as machine performing the update. Using a copy of the data.

Now I cannot log into this. The signon screen comes up, but the user/pswd combo is not accepted. What is missing?

I checked the AS KB, but even though it pops something up "cannot log in after update" that particular piece never shows. So I am stuck.

Mark · February 22, 2015, 09:25:59 PM

Have you run tamstart.exe to see if it gives you any info?

Hans Manhave · February 22, 2015, 09:42:07 PM

It gives the same error: "Invalid usercode and/or password! Please try again."

(when I type in g:\wintam\tamstart at a run prompt.)

Is this a rights issue? Am I missing a file? Am I now locked out after x-number of tries? So many things are going through my head. Glad I ran a trial first, but maybe it would not be a problem if I had performed it on the real set?

Mark · February 22, 2015, 10:00:29 PM

Ah, you might be locked out as you suggest. Do you know anyone else's credentials?

Hans Manhave · February 23, 2015, 09:08:22 AM

I have a second one set up for myself for just those situations where I lock myself out, but I didn't try that. I am pretty sure that by the third attempt I typed it correctly. It does remain a possibility though.

Mark · February 23, 2015, 10:02:54 AM

Only one way to find out.

Jan Regnier · February 23, 2015, 10:39:06 AM

Is 11 still "tamstart" vs "Tamclient"?

Mark · February 23, 2015, 10:47:48 AM

Quote from: Jan Regnier on February 23, 2015, 10:39:06 AM
Is 11 still "tamstart" vs "Tamclient"?

Jan, tamstart is a utility in TAM that will tell you when files have been last indexed and give you other information when there are errors.

Jan Regnier · February 23, 2015, 02:05:48 PM

Quote from: Mark on February 23, 2015, 10:47:48 AM
Quote from: Jan Regnier on February 23, 2015, 10:39:06 AM
Is 11 still "tamstart" vs "Tamclient"?

Jan, tamstart is a utility in TAM that will tell you when files have been last indexed and give you other information when there are errors.

I know...but at one version Tamstart is replaced with Tamclient.

Charlie Charbonneau · February 23, 2015, 02:46:48 PM

Jan, Tamclient replaced asupdate if I remember correctly. It didn't replace Tamstart.

Mark · February 23, 2015, 02:49:39 PM

Quote from: Charlie Charbonneau on February 23, 2015, 02:46:48 PM
Jan, Tamclient replaced asupdate if I remember correctly. It didn't replace Tamstart.

This is correct. ASUPDATE.exe is replaced with TamClient.exe. TamStart.exe is still there and a helpful tool.

Jan Regnier · February 23, 2015, 02:52:58 PM

OH....Yep...sorry.... Tamstart runs and checks what if anything didn't run correctly! I was confused... (LOL - many comments could be made here). I guess what I was trying to get out was should he have run tamclient to re-register files...rather than asupdate.

Charlie Charbonneau · February 23, 2015, 02:58:12 PM

It might have been the vino!

Hans Manhave · February 23, 2015, 05:28:12 PM

TAMSTART also requires login. I get "Invalid usercode and/or password! Please try again." I have tried different users and their passwords. So it must be something else. Office is closed because of weather. No idea if Applied called after we closed. It is frustrating.

Hans Manhave · February 23, 2015, 05:53:30 PM

Does one have the have the computer access rights to full access for Windows 7 and TAM 11?