email mystery

[Lynne Desrochers]

I have a user stating she's not getting some emails. I've checked the spam filter, asked the people if they got rejections and nothing. I had them forward the email to me directly that she did not get and the only thing I can see is that her email is surrounded by a single quote so it looks like this: 'xxxx@xxx.net'   On other emails it does not look like this. Does it mean anything?
Thank you for any thoughts, hints / advice.
Lynne

[Mark]

I have seen this before, but I can't remember what the problem was.  I'd have the sender delete the email address from her drop down and type it manually.

[Alice Mooney]

I 2nd what Mark said. I get caught with those too sometimes. Any quotes around the name with Outlook will most likely fail.

[Mark]

It makes it think it's as different type of address or something like that.  It's all foggy, but I know I've seen it before and I'm pretty sure that's what the solution was.

[Coral]

That's always my first option. Delete the address in the drop down and hand type the address. It works most of the time when there is mail delivery problems.

[Jeff Golas]

What happens is somehow/someway the user clicked on a mailto link to email the person (at your firm). That email address with the single quotes gets remembered and its malformatted/doesn't work, yet I've seen it not spit back any erorrs (or it may error 2-3 days later after all the retry periods fail).

Long story short, have them manually type the email address once or twice and that usually fixes the problem. It'll remember the proper one.

[Mark]

That's what it was.  If you look at the properties of the email address it contains the "mailto:" prefix instead of just the address.

Fun stuff.

[Charlie Charbonneau]

I second, er, I think it's actually forth or fifth by now... wipe out the autofill field and retry, if it still fails and they're using a contact, sometimes the contact can go wonky as well.  Delete the contact and re-add it.