Upgrade Path

Started by Mark Rowe, August 14, 2012, 10:00:04 AM

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Mark Rowe

I am currently on 10.3. Doesn't anyone know the upgrade path to get to the latest version? Can I go straight there?
Mark Rowe, CIC
Michaud, Rowe & Ruscak Insurance Associates, Inc.
North Andover, MA 01845
TAM 2014 R2, Etfile, 10 Users

Jim Jensen

Should be able to install 11.0 directly, then 11.1
Jim Jensen
CIC, CEO, CIO, COO, CFO, Producer, CSR, Claims Handler, janitor....whatever else.
Jensen Ford Insurance
Indianapolis

Conan_Ward

#2
That's correct and in case anyone end's up searching for this later, we try to keep KB 50788 up to date with what is necessary to upgrade  from any version up to current. It also includes links to install docs, when to update batchback, and a link to the main release notes page.
https://www.appliedsystems.com/apps/knowledgebase/Main.aspx?kb=50788
Former TAM support, P&C licensed in Maryland, LFW

Mark Rowe

Quote from: Conan_Ward on August 14, 2012, 10:27:02 AM
That's correct and in case anyone end's up searching for this later, we try to keep KB 50788 up to date with what is necessary to upgrade  from any version up to current. It also includes links to install docs, when to update batchback, and a link to the main release notes page.
http://asi-intranet/apps/knowledgebase/Main.aspx?kb=50788

Link no worky
Mark Rowe, CIC
Michaud, Rowe & Ruscak Insurance Associates, Inc.
North Andover, MA 01845
TAM 2014 R2, Etfile, 10 Users

Alice Mooney

Quote from: Mark Rowe on August 14, 2012, 11:29:36 AM
Quote from: Conan_Ward on August 14, 2012, 10:27:02 AM
That's correct and in case anyone end's up searching for this later, we try to keep KB 50788 up to date with what is necessary to upgrade  from any version up to current. It also includes links to install docs, when to update batchback, and a link to the main release notes page.
http://asi-intranet/apps/knowledgebase/Main.aspx?kb=50788

Link no worky
Link is to ASI Intranet, not the KB.

https://www.appliedsystems.com/apps/Knowledgebase/Main.aspx?kb=50788
Epic 2023 R2 Online
1000+ users

Mark Rowe

Quote from: Alice on August 14, 2012, 11:33:54 AM
Quote from: Mark Rowe on August 14, 2012, 11:29:36 AM
Quote from: Conan_Ward on August 14, 2012, 10:27:02 AM
That's correct and in case anyone end's up searching for this later, we try to keep KB 50788 up to date with what is necessary to upgrade  from any version up to current. It also includes links to install docs, when to update batchback, and a link to the main release notes page.
http://asi-intranet/apps/knowledgebase/Main.aspx?kb=50788

Link no worky


Excellent.....thanks to all of you.

Link is to ASI Intranet, not the KB.

https://www.appliedsystems.com/apps/Knowledgebase/Main.aspx?kb=50788
Mark Rowe, CIC
Michaud, Rowe & Ruscak Insurance Associates, Inc.
North Andover, MA 01845
TAM 2014 R2, Etfile, 10 Users

Conan_Ward

D'oh!
I tend to keep a seperate bookmark for the customer kb vs internal for posting into chat/here/email. Guess I should have had a few more cups of coffee before posting this morning...
Former TAM support, P&C licensed in Maryland, LFW

Alice Mooney

Epic 2023 R2 Online
1000+ users

Conan_Ward

Quote from: Alice on August 14, 2012, 05:00:20 PM
or a few more beers  ;)

Though tempting, I don't think I could pass off slurring my words as a canadian accent :P
Former TAM support, P&C licensed in Maryland, LFW

Ben Thoele

Quote from: Mark Rowe on August 14, 2012, 10:00:04 AM
I am currently on 10.3. Doesn't anyone know the upgrade path to get to the latest version? Can I go straight there?

If you haven't already updated you may want to just update to 10.8.  From what I've heard, 11.1 also requires hotfix and there's not going to be a 11.2.  Applied support is saying TAM 12 in Q4 of this year so if you go to 11.1 and don't like it you will have to wait until a few revs of 12 before the bugs get worked out.  It could be rocky for awhile.

Were running 10.8 and it's been very stable.

Makes me glad I'm not in the TAM Online environment.
Ben Thoele, I.T. Coordinator
TAM 12.2
33 Users
Mahowald Insurance
Saint Cloud, MN

Jan Regnier

We've been on 11.1 (Maintenance Update 2) for a while now and don't find any stumbling blocks.  Of course, that's not to say others aren't having issues.  I can just say in the areas we use in TAM (which is the majority of it) we are working just fine.  I don't have anyone complaining about anything they work with causing an issue for them.
Jan Regnier
jan.regnier@meyersglaros.com
Meyers Glaros Group, Merrillville, IN 26 Users
EPIC 2020, Office 365, Indio

Bloody Jack Kidd

Quote from: Conan_Ward on August 15, 2012, 08:40:55 AM
Though tempting, I don't think I could pass off slurring my words as a canadian accent :P


works for me
Sysadmin - Parallel42

Conan_Ward

#12
Theres always a YMMV (your mileage may vary) aspect to updates, personally I'm a fan of the 11 series over 10, but I saw a lot of issues with Canadian 10 series (even 10.8 ) resolved with 11, issues with 11.0 addressed with 11.1, more fixed with MU 1 and MU2.

I think with the small MU patches rather than full version updates they've been able to address a number of issues without introducing more (one of the challenges of developing software).

However, my views may be slightly biased given where I work...;)
Former TAM support, P&C licensed in Maryland, LFW

Bob

Works for me too and I'm using the so called buggy version. 11.0 without maintenance release..  I like living on the edge, LOL!

Jim Jensen

We've had little issue with 11.1 with MR2. I know some had issues, particularly on 11.0, but not everyone was having problems - depended greatly on which features you use. For example, I think that there was an issue in 11.0 with Direct Bill reconciliations - don't recall the specifics - may have been just for DB commission download or some small subset like that. There is an notable items list on the download page that would list several of the items that you may want to check on.
Jim Jensen
CIC, CEO, CIO, COO, CFO, Producer, CSR, Claims Handler, janitor....whatever else.
Jensen Ford Insurance
Indianapolis