Time and cost measurement

[Andrew Carrick]

Anybody using TAM to assess costs of handling business? If so, do you use Activities?

[Dawn Shirley]

I only know 1 agency that did this to see what large account they were losing money on.  It was in 15 minute increments and a certificate issuance was 15.   so they put it in the amount field and could run it when they wanted.

I would think a CSR would know and could make a recommendation.

[Hans Manhave]

I remember this as something that was done either with Timeline or something else (AB Solutions?).  Was related to the activities, which I thought captured time as part of the record keeping.  Seemed like a lot of trouble because it cannot take other things into account such as the rounding of business, referrals, etc.  Much like attributing overhead to the impulse snack stand at the register or the little snacks being sold from the top of the counter.  It looked really interesting though.

[Andrew Carrick]

Thanks Brethren.

[Hans Manhave]

Dawn is one of the guys?  Or is that a Britishism?  :-)

[Andrew Carrick]

It's an Andrewism.