Hotfixes

[Jim Jensen]

Andy, I'm calling you....I just had an error assigning items out of suspense and when I called support they asked if we've ever installed the 10.7 hotfix. I didn't know there was one (I don't think I did anyway). My issue is - why aren't they posted to the software update page? If they are a needed fix/update, they shouldn't be 'secret'. Post them, let us apply them save support calls. I know that 10.8 is still awaiting a hotfix, but expect it will also be an "only if you know about it and call to ask for it" item. Doesn't make sense to me.

[GeorgeW]

This information definitely needs to be communicated better. Had this discussion with our support supervisor not too long ago.

[Jeff Zylstra]

You're expecting software makers to inform users of undocumented program enhancements?   Why that'd be like showing a picture of the prize in a box of Cracker Jacks! 

[Andy]

Jim -

News about version updates (which typically contain what you call "hotfixes") are sent out to clients through Facts Express and other email communications.  There was one in January https://www.appliedsystems.com/doc_central/SW-Support/TFE2011-01.htm and one in Marchhttps://www.appliedsystems.com/doc_central/SW-Support/TFE2011-03.htm.  Also, if you take the 10.8 update, it contains all the updates in 10.7.

You can find the information on updates, enhancements in the Release Notes.

We cannot post the actual files to the software downloads page because they are manual hotfixes and do not increment versions.

[GeorgeW]

Facts Express comes out once a month. Seems like there should be a better notification process. 

[Bloody Jack Kidd]

Could create a Applied Hotfix board - which instantly generates RSS / Atom and Twitter feeds - make it read-only and give Andy or other Applied type the key and job of posting updates in there.

[Andy]

I am hearing the masses ... and will see if we can make this situation better for all involved.

And no, Andy has his hands full creating Social Media Gold basted in Awesome-Sauce with a Entertaining & Informative Glaze.

[Bloody Jack Kidd]

needs more sprinkles

[Andy]

needs more sprinkles

When I use my marketing sprinkles, you all get mad. 

[Robin Deatherage]

needs more sprinkles

When I use my marketing sprinkles, you all get mad. 

LOL  funny.  I would rather have whipped cream with a cherry on top.   

[Andrew Carrick]

LOL  funny.  I would rather have whipped cream with a cherry on top.   
[/quote]
What you do in your own time is your business....

[Robin Deatherage]

LOL  funny.  I would rather have whipped cream with a cherry on top.   

What you do in your own time is your business....
[/quote]
LOL!  Ok now, you went there not me.  I was thinking more like banana split or ice cream sundae.  You bad boy.  j/k 

[Andy]

Cheeky monkey

[Jim Jensen]

Sure, a notice may go out in the Facts Express, but if you go to the support page, particularly the upgrade pages, there's no mention of a hotfix. The fact that it isn't an automated update isn't enough reason. The directions are really clear and it's not like it's difficult to place the files in the proper folders. I would hazard a guess that you'd have fewer calls for screwed up patches than having everyone contact support to request them. At a minimum there should be a listing on the update noting the hotfix.

[Steven Strauss]

I agree wholeheartedly with Jim, especially considering our organization is large enough that the folks that receive the Facts Express rarely communicate with those individuals responsible for installing the hotfixes.