ASWORD template

Started by Andrew Carrick, March 04, 2011, 08:55:23 AM

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Andrew Carrick

March 04, 2011, 08:55:23 AM
How can I amend this for a user? She's having problems with overlay printing on a Canon machine - sends job to plain paper and prints our logo etc as it goes. However despite the overlay being OK, the print job always goes to the wrong paper drawer in the machine.

This appears to be TAM-related not printer or Word. So I thought: can I change the template?

However if I click "default" for new settings, then next time it reverts to old settings.
Jelf Insurance Partnership
Hull, East Yorkshire, UK
Me and TAM used to have a thing but we've split amicably. She got the kids, I got the Camaro and the maid.

Paul Dodgson

#1
March 04, 2011, 09:30:26 AM
Its probably Word overriding the template - I would check the Word defaults

Word handled this overide differently depending on the version of Word you are using

It is hard to figure out for sure but will be consistant when you do through the docs

Jim Jensen

#2
March 23, 2011, 11:03:38 AM
If you suspect the asword file, you can delete it and Applied will recreate - may need to run asupdate to recreate it.
Jim Jensen
CIC, CEO, CIO, COO, CFO, Producer, CSR, Claims Handler, janitor....whatever else.
Jensen Ford Insurance
Indianapolis
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