Defective WordViewer in TAM

Started by Andrew Carrick, December 30, 2010, 09:29:23 AM

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Andrew Carrick

One of our users has lost her toolbar in WordViewer 2003 and I can't see how you can get it back. No idea how she "lost" it in the first place, but hey, that's what we're here for.

Simple reinstall of the application?
Jelf Insurance Partnership
Hull, East Yorkshire, UK
Me and TAM used to have a thing but we've split amicably. She got the kids, I got the Camaro and the maid.

Mark

Might it be in full screen mode?

It is missing the File, Edit, View, etc toolbar?

If it's something controlled by a registry entry, a reinstall might not do it.
Mark Piontek, MBA
Director of Information Systems
BS in Information Systems Security

Andrew Carrick

Yes it's missing those menu buttons. I thought a simple right-click might give a toolbar option but it doesn't. I've logged with Support.
Jelf Insurance Partnership
Hull, East Yorkshire, UK
Me and TAM used to have a thing but we've split amicably. She got the kids, I got the Camaro and the maid.

Mark

Is there a toolbar at all, or if you open Word viewer through the start button, does it just open a blank screen?
Mark Piontek, MBA
Director of Information Systems
BS in Information Systems Security

Andrew Carrick

No toolbar, and yes when I open it via Programs, it is blank but immediately opens a dialog box to search for a file. It does the same on my PC but I have the toolbar.
Jelf Insurance Partnership
Hull, East Yorkshire, UK
Me and TAM used to have a thing but we've split amicably. She got the kids, I got the Camaro and the maid.

GeorgeW

Sounds like it is in full screen mode. If you move the mouse to the top of the window doesn't the menu bar appear?  Or try Alt + V + U to see if that doesn't return to normal view.
George Watson
AssuredPartners NL, Louisville, KY
Epic 2022 R2, MU2

Mark

Quote from: George Watson on December 30, 2010, 10:35:16 AM
Sounds like it is in full screen mode. If you move the mouse to the top of the window doesn't the menu bar appear?  Or try Alt + V + U to see if that doesn't return to normal view.

Tested and Alt + V + U worked for me.

Edit: F11 would have been a better choice, MS.  Keep it consistent!! LOL
Mark Piontek, MBA
Director of Information Systems
BS in Information Systems Security

Andrew Carrick

Thanks George. Turns out it wasn't in full screen mode but toolbar had got detached and was on user's second monitor (app was on first). The keyboard shortcut just enabled me to reveal it's position.

Result. Support yet to come back to me....
Jelf Insurance Partnership
Hull, East Yorkshire, UK
Me and TAM used to have a thing but we've split amicably. She got the kids, I got the Camaro and the maid.

Mark

Quote from: Andrew Carrick on December 30, 2010, 10:42:41 AM
Thanks George. Turns out it wasn't in full screen mode but toolbar had got detached and was on user's second monitor (app was on first). The keyboard shortcut just enabled me to reveal it's position.

That was kind of going to be my next suggestion, less the dual monitor part.

George to the rescue!  ;D
Mark Piontek, MBA
Director of Information Systems
BS in Information Systems Security

Andrew Carrick

Jelf Insurance Partnership
Hull, East Yorkshire, UK
Me and TAM used to have a thing but we've split amicably. She got the kids, I got the Camaro and the maid.