Problem with attachments

[Coral]

I have a three year old attachment in TAM that will not open. It gives no error message, it just doesn't open. I'd appreciate any help in opening this. See attachment

[Lance Bateman]

Hmmm - what type of attachment is that document if you look it up where it's stored on the server?  Maybe it's a "type" that TAM isn't recognizing?  It doesn't look like a form letter - does your version recognize pdf, pic, jpeg, etc?

I have a three year old attachment in TAM that will not open. It gives no error message, it just doesn't open. I'd appreciate any help in opening this. See attachment

[Andrew Carrick]

Yeah that looks like a "TAM doesn't recognise file type" issue, but the one above is clearly Word so it's a bit odd.

[Charlie Charbonneau]

Quite possibly it was attached without a file extension for some reason?  try sending the file through email within TAM to yourself so you can get to the file itself.  from the email to yourself you can save the file and and troubleshoot it from there.  give it an extension if missing one, try to force it open with word if it's a doc.

[Jeff Zylstra]

Also, Microsoft has a couple of different programs that create TIF files.  One uses LZW compression and also creates MDI(?) files (I think).  Just resizing, zooming or rotating the file for viewing saves it with this LZW compression.  I can't remember if it's MS Document Imaging, of MS Document Scannign that does it.  As Charlie said, E-mail the file to a machine that has both programs installed, open each program, then try to open the file.  I've had issues with  file associations changing in XP, so I don't trust it 100% anymore.

[Coral]

Sending it through email worked. It turns out it was a link to a document. I do not know how that person even managed to attach a word document that way.

Thanks for all the suggestions.

[Charlie Charbonneau]

So they attached a shortcut?  yeah that doesn't work so well...