Plymouth Rock / Palisades OpenDNS

Lynne Desrochers · April 23, 2014, 03:22:03 PM

I have a carrier Plymouth Rock that I can't get into their website. I keep getting an OpenDNS error. On IE i first get a certificate error, then get the opendns error. We have put in exceptions and still can't get past it. When you try it on Chrome you just get the message that the web portal does not work on chrome.
Where I'm trying to get to is: agentweb.palisades.com
This isn't the first time I've been stymied by OpenDNS. Should I just move on from it at this point? Is anyone able to get to the above website that does have OpenDNS?
Thank you.

Mark · April 23, 2014, 03:24:29 PM

Works for me with OpenDNS, and IE10 using compatibility mode.

Visited agentweb.palisades.com and got a login screen (after selecting compatibility mode and reloading the page.

Lynne Desrochers · April 23, 2014, 03:34:35 PM

Hmmm. IE 10 here as well, but still no luck with our without Compatibility view.

Mark · April 23, 2014, 03:49:15 PM

This is interesting. I am able to load the website, but a nslookup comes back with OpenDNS server fail. It returns an OpenDNS IP address and a second address. Actually, I've gotten two different 205 IP Addresses. Something is definitely up with OpenDNS and I'll get to that in a second.

Try putting this into your browser: https://205.153.90.180

Mark · April 23, 2014, 03:58:52 PM

Their cache is correct. I did open a ticket for the heck of it since I am logged in, but I do not understand why I can load the page and you can't.

EDIT: Maybe it is how you have your forwarders setup. Mine are as follows:

208.67.222.222 <-- OpenDNS
208.67.220.220 <-- OpenDNS
8.8.8.8 <-- Google (actually, I'm not using Google. I'm using a different one but I just read that I am not supposed to be using it )

Maybe that will make a difference.

Lynne Desrochers · April 23, 2014, 04:04:12 PM

Nope, still not working on the https://205.153.90.180.

Mark · April 23, 2014, 04:08:32 PM

Also:

Code Select

ipconfig /flushdns

on that workstation.

Lynne Desrochers · April 23, 2014, 04:17:24 PM

Sorry, this is being stubborn, but no go.

Quote from: Mark on April 23, 2014, 04:08:32 PM
Also:

Code Select Expand
ipconfig /flushdns

on that workstation.

Mark · April 23, 2014, 04:34:51 PM

1. Try changing your forwarders on your DNS Server.
2. after changing them (try 8.8.8.8 and remove opendns for troubleshooting) flushdns
3. close Browser, dump temp files & history
4. try again

Hans Manhave · April 24, 2014, 10:48:00 AM

Message I received using OpenDNS and SeaMonkey browser:

We're sorry. You are using a browser that is not compatible with Agent Web.

The Agent Web application is designed for Microsoft Internet Explorer versions 6 through 9.

If you have Microsoft Internet Explorer 10 currently installed, follow these instructions to continue to logon to Agent Web:

In your browser URL window, note a GREY "Compatibility View" icon just to the left of the Refresh icon. The icon looks like a piece of paper with a crack in the center.
Click on this "Compatibility View" icon to enable compatibility mode for Agent Web. The icon will turn BLUE and the Agent Web logon screen will be presented.

If you are using another browser, such as Firefox or Chrome, Internet Explorer 9 can be downloaded here.

If you need assistance, please call e-Tech Support at 908-219-5373.

Same message using Comodo IceDragon...

Mark · April 24, 2014, 10:50:55 AM

I think the problem is that with IE, she doesn't even get that page. she gets the Open DNS search page that you get when a domain does not resolve.

Hans Manhave · April 24, 2014, 10:56:05 AM

Log into OpenDNS, go to Support, use Trouble shooting features?

The cache shows the same all over the world on my location. Refresh the OpenDNS cache at the bottom of the listing of cache on OpenDNS?

IE8 works, not that it helps Lynne any.

Mark · April 24, 2014, 10:58:00 AM

Yeah, tha'ts what I found yesterday. But doing a dns lookup on my own, I get two IP addresses returned: one is the serv fail address for Open DNS -- which is was sends yo uto the Open DNS search page when a lookup fails.

The 2nd IP address returned is in fact the correct IP address for the site.

Using any NON-OpenDNS server I get only the valid response.

Hans Manhave · April 24, 2014, 11:01:54 AM

On IE 10, goto Tools, Compatibility View Settings, add 'agentweb.palisades.com' and it works. For me anyway. Not until I did that. Easiest is to go there, fail, and then use tools/compat to add it.

Lynne Desrochers · April 24, 2014, 11:16:53 AM

Done and added, even changed it to display all websites in Compatibility View. No go.