Notices of Cancellation for Non-payment -- who is handling them in your agency?

[Sara Lieser]

I know the topic is old but it keeps coming up.  I am doing some digging for our managers and would appreciate your input.

To agencies that contact insureds on all non-pay cancel notices, do your CSR's, Producers or Accounting folks make the contact?

[Lance Bateman]

DB, Personal Lines - we do not contact.  Producer gets copy of the notice, and they are advised if they do contact they must contact all.

DB, Commercial Lines - we do contact; if "house" business, the CSR does it, if there is an assigned Producer, the Producer does it.

[Jan Regnier]

PL - same as Lance - we do not contact.

CL - Our accounting person contacts the client.

[TrishaOurs]

If Direct Bill notice of intent we file it in TAM and set a diary to follow-up with carrier 2 days before the cancellation date to see if payment has been made.  We do not contact the customers though because if you do it for one you have to do it for all and there really is no way that we are going to do that.  The CSR is the person who handles the notices in our agency.