Drag and drop "invalid key" error

Started by Andrew Carrick, June 29, 2011, 06:05:19 AM

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Andrew Carrick

One citrix user getting this when trying to drag and drop, also "error occurred while displaying router". Any ideas please? Support suggest recreating citrix profile.
Jelf Insurance Partnership
Hull, East Yorkshire, UK
Me and TAM used to have a thing but we've split amicably. She got the kids, I got the Camaro and the maid.

Jim Jensen

Is it only happening to one user? Usually this message indicates there's a file in the unrouted folder that doesn't have an extension on the file name, often from a failed bardcode scan. Check the folder and if the filename is numeric, add .tif to the end of the filename. Otherwise try .pdf. Once the file has an extension, even if it's not the correct one, the router should work fine.
Jim Jensen
CIC, CEO, CIO, COO, CFO, Producer, CSR, Claims Handler, janitor....whatever else.
Jensen Ford Insurance
Indianapolis

Andrew Carrick

Jelf Insurance Partnership
Hull, East Yorkshire, UK
Me and TAM used to have a thing but we've split amicably. She got the kids, I got the Camaro and the maid.

Charlie Charbonneau

If it's a mis-scan wouldn't deleting it be more appropriate?
Charlie Charbonneau
GBMB Insurance
San Antonio TX.

EPIC 2022, CSR24, Windows 2012 Hyper-V & 2016, Win10/11 Pro Stations, Sophos Anti-Virus.
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Andrew Carrick

Could be, I'll leave that to the user.
Jelf Insurance Partnership
Hull, East Yorkshire, UK
Me and TAM used to have a thing but we've split amicably. She got the kids, I got the Camaro and the maid.

Jim Jensen

Quote from: Andrew Carrick on June 29, 2011, 09:59:18 AM
Could be, I'll leave that to the user.

Exactly my advise - sure as snot if you delete it, they'll have only scanned it once, didn't catch the error and it never gets attached. If you don't, you can at least check later to make sure they did something with it.
Jim Jensen
CIC, CEO, CIO, COO, CFO, Producer, CSR, Claims Handler, janitor....whatever else.
Jensen Ford Insurance
Indianapolis

Andrew Carrick

Jelf Insurance Partnership
Hull, East Yorkshire, UK
Me and TAM used to have a thing but we've split amicably. She got the kids, I got the Camaro and the maid.

Lance Bateman

Colloquialism for those living in cold climes???

Or for someone in Hawaii just taking off their face mask after diving?

Quote from: Andrew Carrick on June 29, 2011, 04:12:21 PM
"sure as snot"?  ;D

DebAmstutz

Quote from: Andrew Carrick on June 29, 2011, 04:12:21 PM
"sure as snot"?  ;D

Any possibility it could have morphed from "sure as not" ?
Deb Amstutz
Missing TAM 5 days a week

Andrew Carrick

Jelf Insurance Partnership
Hull, East Yorkshire, UK
Me and TAM used to have a thing but we've split amicably. She got the kids, I got the Camaro and the maid.

Jim Jensen

Quote from: Andrew Carrick on June 30, 2011, 09:19:01 AM
Yeah but that's not as funny.

To be frank (just don't call me Frank), I'm not sure if I mistyped or not. It is something that I seem to recall saying in the past. Perhaps a cleaner version than the other one that has the same first and last letter. Every now and then this septic pulls out an unusual colloquialism. (can someone find the one buried in this post?)
Jim Jensen
CIC, CEO, CIO, COO, CFO, Producer, CSR, Claims Handler, janitor....whatever else.
Jensen Ford Insurance
Indianapolis