Outlook 2007 locking up

[Lynne Desrochers]

I recently changed the owners workstation. He had Outlook 2003 and now has Outlook 2007. A few times each day as he's typing an email (either a reply or a new one) it is locking up on him. If you go to task manager it indicated outlook is using 50% of the CPU processes. Has anyone come across this and do they know the fix? Thanks!
Lynne

[Hans Manhave]

Yes.  So far I have tied our situation down to the end user having a PDF open (located PDF in the scan folder) and e-mailing it from there instead of first attaching it to the e-mail, then opening it to verify if it is the right one and closing the PDF before e-mailing.

[Jan Regnier]

I don't know if this has any bearing on the issue but is it possible this is occurring when an AV program is checking for or loading updates? 

[Lynne Desrochers]

Hmm, interesting. Jan, since it's happening at all times during the day, i'm going to say it's not when the anti-virus is updating. Hans, he's not emailing a pdf. Sometimes he's just composing an email. The one thing I noticed is, he clicks on Mail from within Applied? Could that have anything to do with it?
Thanks!
Lynne

[Bob]

Is this a new PC or was Outlook 2007 installed on it and it had previous existing version?  When it locks up does it say Application not responding?

[Jeff Zylstra]

Another thing could be network issues if you use roaming profiles, or if the PST file is stored on a network drive instead of locally.  Also, there have been issues with anti-virus and E-mail before, where the AV has caused issues.  Also, is he using Word as the editor for Outlook and using HTML formatted E-mails as the default?  If so, switch him to composing E-mails in plain text and see if that doesn't help. 

[Jan Regnier]

Jeff reminded me - you need to have the Email editor in Outlook outside TAM set to NOT use MS Word.  That will cause issues with doing emails from within TAM...

[Ron Gaffney]

This happened to me.  Turns out there were corrupt recordes on my Blackberry.  When I got a new one and syncedit, Outlook stopped locking up.