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#41

Helpline / Re: Applied DDos Outage

Last post by Mark - July 20, 2023, 04:42:10 PM

Where did the DDoS information come from?  Support told me that it was a DNS server issue.  Was DNS DDoS'd?  Was it a cloudflare thing?

#42

Helpline / Applied DDos Outage

Last post by Jim Jensen - July 20, 2023, 04:27:40 PM

Interesting to see that Applied suffered a DDoS outage this week. The email doesn't indicate which products were affected. Here's one of the times that I'm glad we're still on LAN Tam instead TOL or EOL. I know it's rare, but general internet outage has always been a concern too for that. Fortunately that is also rare now and we have a cell-based backup to our fiber connect to reduce those odds. Glad to see that, unlike Rackspace email, the outage only lasted about 45 minutes.

#43

Helpline / Re: Need a QuickBooks guru ple...

Last post by Billy Welsh - June 19, 2023, 05:06:37 PM

That is actually why I avoided the on-line version.  I initially looked at it when we were forced to upgrade, because they promised more granular user security (you know like a real application  ).  But upon further research, there was I believe more granularity in some/many areas, EXCEPT for the areas I cared most about (Deleting, Voiding, and other such items that send auditors into a total tizzy).  So I stayed with Desktop.  Our main company in now in another (real) application, with another smaller entity the only one left in QB.  We are starting to plan the transition of that entity out of QB now.  It has some special invoicing needs that may slow down the process.  QB can't handle them either, but until know we've been able to work around that.  Circumstances are changing not in our favor, so if we have to solve the problem, we are going to do so in the "real" app.

#44

Helpline / Re: Need a QuickBooks guru ple...

Last post by DebAmstutz - June 19, 2023, 04:27:16 PM

Thanks for the offer, Billy.  Yes, this is the dreaded online verson of QB.  Someone (not me) entered in a bunch of duplicates or near duplicates that I need to merge or find a way to delete one of the two if there is no activity.  And when I say delete I mean it disappears instead of still seeing the vendor name with (deleted) beside it.

#45

Helpline / Re: Need a QuickBooks guru ple...

Last post by Billy Welsh - June 15, 2023, 06:36:37 PM

I would NEVER label myself a "guru."  And I am only familiar with the desktop version, so if you are using the cloud/on-line product then I am really not much help.

I have no idea how to merge vendors.  But I am happy to try and help with your other issues if I can.

#46

Helpline / Need a QuickBooks guru please

Last post by DebAmstutz - June 15, 2023, 01:32:47 PM

Is there someone here who can field questions about QuickBooks?  I am sort of getting used to it, but I need to fix some stuff that someone else entered, plus I need to merge some vendors who were entered twice.  I saw it done but that session wasn't recorded so I need to get them repaired.

#47

Helpline / Re: AS Website flakiness

Last post by Mark - May 11, 2023, 11:30:59 AM

I had an issue getting to the SSO documentation for Epic - asked our rep to just forward me all 4 articles so I could browse them as it was less than a week before our go-live date for it, and her answer was to have me make sure my pop-up browser isn't on. I was overloaded at the moment just needed the !@#$@ information. Support ended up answering the questions and we're now on SSO, but I was so frustrated with that. Finding documentation on that site is confusing and frustrating at best.

I brought up the documentation in our users group meeting last month and talked quite a bit about this.

#48

Helpline / Re: AS Website flakiness

Last post by Jeff Golas - May 11, 2023, 11:21:58 AM

I had an issue getting to the SSO documentation for Epic - asked our rep to just forward me all 4 articles so I could browse them as it was less than a week before our go-live date for it, and her answer was to have me make sure my pop-up browser isn't on. I was overloaded at the moment just needed the !@#$@ information. Support ended up answering the questions and we're now on SSO, but I was so frustrated with that. Finding documentation on that site is confusing and frustrating at best.

#49

Helpline / Re: AS Website flakiness

Last post by GeorgeW - May 08, 2023, 09:05:19 AM

I get the message trying to get to release notes and just try two or three times and it opens. Nice! ha

#50

Helpline / Re: AS Website flakiness

Last post by Mark - May 04, 2023, 04:09:37 PM

Ha! no. tech's answer pretty much supported not doing anything. I was disappointed though that its known to be flaky and they seem not to be doing anything to fix that. One would think that a software company could at least have a good functioning website.

Even though they are a software company, there is a pretty good chance that they outsource some or all of their website.  They are also for sure using Cloudflare and likely use something like Optimizely, which I'm not very familiar with, but would make sense.  All these things muxed together, I'm not surprised if it's "flaky".  Cloudflare CDN is great and super popular, but things still need to propagate, etc.  So something could be flaky for you ad perfectly fine for me, then works for you later in the day.