We've had a couple of new users recently where their Attachments (Unrouted) folder has not automatically created. Is this part of the ASUPDATE process anybody know?
I don't believe it is. It depends where it is, I guess. If it is part of the whole TAM drive, default setup, then it should be there, but if you have it located as your own designated location, I think you have to do map it yourself.
It is at the top of the home page under tools, system setup. Then map a logical drive on each workstation to that location.
You're quite right, but what I don't understand is that when we've created new users (active directory profile) previously this folder had automatically been created too, and now it's not being.
I run the drive mapping from a script which is executed from the logon.cmd at user login, and I assume you are doing the same. If you just run the logon script from a command prompt and turn the echo on, there should be messages one way or another. I've never tried running a .CMD file from command prompt, so you may have to run it as a .BAT file. Also, are there any clues in event viewer?
Thanks for the pointers, I'll check these out.