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General Topics => Helpline => Topic started by: Bloody Jack Kidd on June 14, 2010, 09:57:05 AM

Title: Error attaching file
Post by: Bloody Jack Kidd on June 14, 2010, 09:57:05 AM
"File router - An error occured while displaying router"

Title: Re: Error attaching file
Post by: Jeff Zylstra on June 14, 2010, 12:11:32 PM
You have a file in the file routing area that does not have a file extension on it.  The file preview function of the attachment program does not know how to handle files that don't have a Windows file association entry.  This is very common with Canon scanners.  It is the reason that I gave everyone their own mapped drives for image attachments - because it stops anyone who uses that mapped drive from attaching files.  Just add a .TIF extension and you should be good to go.
Title: Re: Error attaching file
Post by: Bloody Jack Kidd on June 15, 2010, 01:27:37 PM
thanks - that appears to have done the trick!
Title: Re: Error attaching file
Post by: Jeff Zylstra on June 15, 2010, 04:02:21 PM
Glad I could help!
Title: Re: Error attaching file
Post by: Bloody Jack Kidd on June 15, 2010, 04:04:12 PM
you've been karmalized
Title: Re: Error attaching file
Post by: Jeff Zylstra on June 16, 2010, 09:26:32 AM
I thought it was the onset of manopaus!   ;D