Applied Users Forums

General Topics => Helpline => Topic started by: Hans Manhave on February 17, 2015, 11:24:17 AM

Title: Applied KB not helpful
Post by: Hans Manhave on February 17, 2015, 11:24:17 AM
I need to know how to re-index a single file in TAM from a DOS prompt ( TAM 10.8 ).  I know it can be done from a DOS prompt, but I forgot how.  So I sign onto the KB (very elaborate).  My password doesn't follow guidelines, it said, so I have to reset it.  It followed them just fine but Applied doesn't know how to say that the password expired.  Finally get to typing in a question.  It prefills and shows a count of the available items.  Good.  The items show up, but none of the relate to the question.  Maybe #64, but #1 through 10 all appear to be something else.  This is not AI. 

Still have the question.  Maybe someone here can tell me?
Title: Re: Applied KB not helpful
Post by: Hans Manhave on February 17, 2015, 11:34:33 AM
Figured it out.   Comment about KB still stands though.  :)
Title: Re: Applied KB not helpful
Post by: DebAmstutz on February 17, 2015, 11:52:16 AM
Would Applied actually put those directions in the KB? 

And I agree that the KB is not real helpful a lot of times.
Title: Re: Applied KB not helpful
Post by: Jan Regnier on February 17, 2015, 12:15:05 PM
Totally agree about KB....sucks...I can SELDOM find the help I am looking for.  The OLD KB was just fine - and useful.
Title: Re: Applied KB not helpful
Post by: Charlie Charbonneau on February 17, 2015, 12:38:02 PM
too late now, but here's an old copy I keep handy...
Title: Re: Applied KB not helpful
Post by: Alice Mooney on February 17, 2015, 02:29:42 PM
and the wiki here has that article number for reference  ;)
Title: Re: Applied KB not helpful
Post by: Toni Forte on February 23, 2015, 11:15:31 AM
Quote from: Charlie Charbonneau on February 17, 2015, 12:38:02 PM
too late now, but here's an old copy I keep handy...

I have always kept a copy of this doc hanging in my cubicle, very handy in deed  8)