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General Topics => Helpline => Topic started by: Lynne Desrochers on October 31, 2013, 05:28:51 PM

Title: gotomypc missing?
Post by: Lynne Desrochers on October 31, 2013, 05:28:51 PM
I have a user who suddenly has gotomypc missing from her computer. She used it two days ago and now it's gone. I don't see anything in the recycle bin or in the anti-virus logs? Has anyone come across this? Any thoughts?
Title: Re: gotomypc missing?
Post by: Mark on October 31, 2013, 05:35:49 PM
Gone from add/remove programs as well? What about under services?

Sent from my super old phone using Tapatalk 2. I can't even run the latest version!

Title: Re: gotomypc missing?
Post by: Hans Manhave on October 31, 2013, 06:14:53 PM
Today all the files were missing from my personal folder.  Not the subfolders, they were still there but all those that were not in such folder.  I restored from a previous day backup as last night's back up didn't have it either, it was lost before that backup ran.  I searched the system and didn't find copies of it anywhere.  Very weird.
Title: Re: gotomypc missing?
Post by: Lynne Desrochers on November 01, 2013, 08:45:48 AM
Gone from add/remove programs and nothing under services....
Title: Re: gotomypc missing?
Post by: Lynne Desrochers on November 01, 2013, 08:46:38 AM
Flag waving american, now I'm concerned... 
Title: Re: gotomypc missing?
Post by: Mark on November 01, 2013, 09:11:23 AM
Are you able to reinstall it?

Before trying that, is it anywhere in mscnofig?
Title: Re: gotomypc missing?
Post by: Lynne Desrochers on November 01, 2013, 09:19:41 AM
Did not see it in msconfig, able to reinstall, running a scan and malwarebytes on it right now.
Title: Re: gotomypc missing?
Post by: Mark on November 01, 2013, 09:23:11 AM
That's interesting.  I did have an issue a few months ago where I came in and one of our Windows 7 laptops was no longer a member of the domain.  the domain account was still in AD, but the laptop was missing everything and most all applications no longer worked.  It was a recently reinstalled instance of 7, too.  I think I had to reinstall it again.

This has my interest, so please post if you learn anything more!

I'd also check for new local accounts..
Title: Re: gotomypc missing?
Post by: Lynne Desrochers on November 01, 2013, 11:47:08 AM
This is a windows XP, (yes I will get around to replacing it). No new local accounts added, nothing showed up on any of the scans.
I guess it's just wait an see if it happens again...