Do any of you allow your support staff to delete attachments, that they have entered incorrectly? Presently I have them send me requests to do so, and I had a user ask if they could be allowed to do it themselves. Just wondered what the rest of you do for this.
Thank you
Karen Carpenter
Tam 11.1
15 users
Negative. Our agency views this as an E&O concern.
We delete by request only.
Same as everyone else here. This should be a RARE request. If it's not, then you might have other issues, either training wise, or with your system setup. We had that issue years ago, but since everyone here has a driver letter mapped for their personal attachments to go to, we've not had one of these issues. The TAM Homebase is set to save attachments to the J: drive, and a script the runs at login time maps \\ServerName\EfilingShare\Username to the J: drive. We've not had an issue since then.
Thanks all - that's what I was looking for.
Due to E&O - we don't allow ANY deletions of those. Instead, add comment in activity attached incorrectly.