Applied Users Forums

General Topics => Helpline => Topic started by: Lynne Desrochers on August 29, 2012, 10:49:13 AM

Title: Outlook 2010 unable to click links
Post by: Lynne Desrochers on August 29, 2012, 10:49:13 AM
I have a user who is getting the following message when trying to click on hyperlinks w/in an email message. the message is: "This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator."
I went to microsoft and found the article that said to reset internet explorer settings and I did that, but did not include the personal info because he didn't want to lose his saved passwords. Needless to say it didn't work. There has to be a specific setting I can change for this? As of now I've been unable to find it. Does anyone have any suggestions? Thanks!
Title: Re: Outlook 2010 unable to click links
Post by: Jan Regnier on August 29, 2012, 11:20:17 AM
Found these two solutions... indicating a Registry Key issue -

http://www.slipstick.com/problems/this-operation-has-been-cancelled-due-to-restrictions/ (http://www.slipstick.com/problems/this-operation-has-been-cancelled-due-to-restrictions/)

http://support.microsoft.com/kb/310049 (http://support.microsoft.com/kb/310049)
Title: Re: Outlook 2010 unable to click links
Post by: Lynne Desrochers on August 29, 2012, 03:51:06 PM
Thanks Jan! I found those links as well. I was hesitant to run the microsoft "fix it" tool, but I did and now he is back clicking away. Thank you for your help.
Title: Re: Outlook 2010 unable to click links
Post by: Jan Regnier on August 29, 2012, 04:00:53 PM
Lynn - I know the fear of not being able to "unclick"!  Glad it was a simple fix.
Title: Re: Outlook 2010 unable to click links
Post by: Alice Mooney on September 01, 2012, 09:40:11 AM
Perfect timing. Just happened to me this morning at home. All fixed!!  Thanks Jan!