Applied Users Forums

General Topics => Helpline => Topic started by: Andrew Carrick on March 21, 2012, 07:59:36 AM

Title: TAM "Unexpected Error" when trying to open Homebase
Post by: Andrew Carrick on March 21, 2012, 07:59:36 AM
One user here has had this twice in a row. They click on Homebase icon to open up TAM and get the error. I can fix it with ASUPDATE /rr but is there a permanent fix? Anybody seen this before?
Title: Re: TAM "Unexpected Error" when trying to open Homebase
Post by: Jeff Zylstra on March 21, 2012, 10:33:25 AM
Perhaps a good cleaning of temp files and a reboot might help.  Anything in the Windows - System error logs?
Title: Re: TAM "Unexpected Error" when trying to open Homebase
Post by: Mark on March 21, 2012, 10:34:51 AM
Or, have you tried deleting (or just renaming just in case) the users C:\wintam folder and then running asupdate /rr?
Title: Re: TAM "Unexpected Error" when trying to open Homebase
Post by: Mark on March 21, 2012, 10:35:42 AM
Also check environment variables (just "path") and make sure there are not too many and.or that it matches another stations exactly.
Title: TAM "Unexpected Error" when trying to open Homebase
Post by: Hans Manhave on March 21, 2012, 10:41:07 AM
Quote from: Mark on March 21, 2012, 10:35:42 AM
Also check environment variables (just "path") and make sure there are not too many and.or that it matches another stations exactly.

I am naming 'path' as one of the most helpful hints for 2012.
Title: Re: TAM "Unexpected Error" when trying to open Homebase
Post by: Billy Welsh on March 21, 2012, 11:19:56 AM
See http://appliedusers.ca/forums/index.php/topic,3280.0.html (http://appliedusers.ca/forums/index.php/topic,3280.0.html) and http://appliedusers.ca/forums/index.php/topic,2173.0.html (http://appliedusers.ca/forums/index.php/topic,2173.0.html)
Title: Re: TAM "Unexpected Error" when trying to open Homebase
Post by: GeorgeW on March 21, 2012, 11:57:46 AM
The knowledgebase says that itunes or adaware can cause this issue
Title: Re: TAM "Unexpected Error" when trying to open Homebase
Post by: Andrew Carrick on March 21, 2012, 12:03:27 PM
Thanks for the suggestions. Paths seem fine, no itunes, machine gets rebooted regularly and seems clean. Will see what happens tomorrow.
Title: Re: TAM "Unexpected Error" when trying to open Homebase
Post by: Lance Bateman on March 21, 2012, 01:14:48 PM
Andrew - the suggestion regarding cleaning up temp files is one that has helped me in the past.

The other was I had someone somehow get the link from their icon to the wrong drive.
Title: Re: TAM "Unexpected Error" when trying to open Homebase
Post by: Andrew Carrick on March 23, 2012, 04:26:08 AM
Ran disk clean-up and deleted .tmp files and also recreated desktop link and she's now purring like a kitten - that could be the PC fan of course - so thanks Lance and all those who offered tips.