Applied Users Forums

General Topics => Helpline => Topic started by: Lance Bateman on September 12, 2011, 02:17:12 PM

Title: Online chat not loading (Applied support)
Post by: Lance Bateman on September 12, 2011, 02:17:12 PM
First time I've run into this - appears to be a new "online chat" setup, and it doesn't load.  Is this something I need to resolve and research on my end, or is this an Applied issue?
Title: Re: Online chat not loading (Applied support)
Post by: Robin Deatherage on September 12, 2011, 02:20:23 PM
They were having some intermitten issues with it about a week or so ago.  Sounds like it may still be having problems. 
Title: Re: Online chat not loading (Applied support)
Post by: Jim Jensen on September 12, 2011, 03:24:06 PM
I presume you turned off any popup blockers (my usual problem).
Title: Re: Online chat not loading (Applied support)
Post by: Bob on September 12, 2011, 04:13:30 PM
Sometimes many hidden pop up blockers that install with Java, Adobe, and more when you quickly install updates hitting next, next next..  Bing, Google, AVG who knows what else.  Even when you take steps you miss one.   Removing all these add-on pop up blockers smart thing to do. 

Quick way to over come or at least for the most part, hold CTRL key in and click on the chat link.  Hold it until link opens.   Holding the CTRL key temporary by-passes pop-up blocker.  Works Most of the time but not 100%.
Title: Re: Online chat not loading (Applied support)
Post by: Lance Bateman on September 12, 2011, 04:25:58 PM
Thanks, Bob - I'm still trying to clean up my "profile" after the fubar last week.  Add to that, the "IT" guy (?) was apparently on my computer over the weekend, changing things.  (Never had to deal with that before, I was the "IT" guy at prior agencies).
Title: Re: Online chat not loading (Applied support)
Post by: Coral on September 12, 2011, 05:48:51 PM
Did you make the IT guy mad? Did the IT take away users rights on your station?
Title: Re: Online chat not loading (Applied support)
Post by: Lance Bateman on September 12, 2011, 06:06:24 PM
Let's just say he does things without letting people know or considering impacts on people in the office?
Title: Re: Online chat not loading (Applied support)
Post by: Hans Manhave on September 13, 2011, 12:58:34 AM
Maybe the IT guy is using cool management utilities such as DameWare or others.  Or should I say "trying to use".