Print Page - Drag-and-drop emails in V.10

Title: Drag-and-drop emails in V.10
Post by: Andrew Carrick on February 23, 2011, 05:23:55 AM

I think I know the answer to this already. At the moment this process copies the .msg file into Attachments then moves it into TAM from there. It doesn't delete the original and doesn't give the user the option to delete during the drop process. Users are not automatically going back and deleting as they should.

Can this be changed, does anybody know? We'd like the email to leave the user's inbox as it is dropped into TAM. Presume this is hard-coded so I'm not expecting a positive answer.....

Title: Re: Drag-and-drop emails in V.10
Post by: Matthew Udovich on February 23, 2011, 08:14:20 AM

Morning Andrew :-)

The way it was explained to me was that once the attaching is done, control is passed back to the email application where the user can simply press the delete key to delete the email, since it is highlighted from the drag and drop process.

I tried to be as positive as I could :-) Hope this helps.

Title: Re: Drag-and-drop emails in V.10
Post by: Andrew Carrick on February 23, 2011, 08:20:34 AM

Thanks. That explains something else - users often complain here that the end of the process is in Outlook and not in TAM. "It's so you can delete the email, dudes"

Cheers Matthew.

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General Topics => Helpline => Topic started by: Andrew Carrick on February 23, 2011, 05:23:55 AM