Epic DMS Email not working after update to 2018

Started by Joshua Conner, December 18, 2018, 04:17:52 PM

Previous topic - Next topic

0 Members and 2 Guests are viewing this topic.

Joshua Conner

Our DMS email has stopped working.  I had it sending through mimecast and I keep going through all of our logs on mimecast and I dont even see a connection attempt.  I didn't change any settings on either system but it fails immediately when i do a test from epic.

Any one else see anything similar?
Joshua Conner
Conner Insurance
Tam 2014 R2
Epic online with CSR24 and Salesforce Integration
39 Employees
Former Vice President Indiana Applied User Group
Webmaster http://www.appliedusergroup.com
Blog http://mylifewithtam.blogspot.com

Jeff Golas

I'll bet they're on different servers or IPs...you may have to update your settings in Mimecast. We recently got the big update but I haven't heard of DMS breaking (yet).
Jeff Golas
Johnson, Kendall & Johnson, Inc. :: Newtown, PA
Epic Online w/CSR24
http://www.jkj.com

Mark

Quote from: Jeff Golas on December 18, 2018, 05:06:59 PM
I'll bet they're on different servers or IPs...you may have to update your settings in Mimecast. We recently got the big update but I haven't heard of DMS breaking (yet).

Same here.  However, sure that we use DMS much.
Mark Piontek, MBA
Director of Information Systems
BS in Information Systems Security

Joshua Conner

ok it ended up being perfect timing.  Mimecast decided to clear out my ip whitelist on the same day I was upgraded to epic 2018.   So it wasnt applieds fault at all.  Also of note you cant see rejections for relaying in your logs on mimecast.

Here are the ip ranges applied had me whitelist in mimecast.  204.155.61.0/24  192.26.130.0/24
Joshua Conner
Conner Insurance
Tam 2014 R2
Epic online with CSR24 and Salesforce Integration
39 Employees
Former Vice President Indiana Applied User Group
Webmaster http://www.appliedusergroup.com
Blog http://mylifewithtam.blogspot.com