We have two new starters who seem to be creating locking bytes errors which interfere with the network and slow all other users down. I don't understand why because they are using PCs that others have used before without problems. As far as I can tell their log in access is the same as for any other CSR.
Anybody got any ideas please?
Andrew
What are they doing when this happens? What area of TAM are they working in?
Seems to be a bit random but more often when the uers are in Word in TAM, and when saving/exiting
Andrew
I am sending you (emailing you with attachment) a report I found in AS KB - it's older info but it may provide some direction to finding the issue.
Muchas gracias :-*
We've had some Locking Index nightmares in the past, but ours was mostly related to history.
There's an updated DLL around that helps w/ some locking. ASDBF.DLL in the X:\Wintam folder. The newer DLL has a modified date of 11/4/2009 and is Version 10.4.0.0
If you want to try it, shoot me an email and I'll send you the file. It's too large to attach to a post.
Be sure to make a backup of your old DLL if you decide to use this one. The usual disclaimers about me not being responsible for anything you do apply.
Thanks, appreciate the offer. We're only on 7.6 at the moment and when we move to 10 we'll have a shiny new server, plus we're thinking of upgrading some other stuff, so I'll see what happens first.
By the way, where's Batimore? ;)
Underwater, currently. Maryland, in the good (subject to interpretation) ol' USA.