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#21
Helpline / Re: Applied DDos Outage
Last post by Charlie Charbonneau - July 21, 2023, 10:19:31 AMI received the email as well. We were affected from about 2:45 until 5 p.m. It wasn't a complete no access to Epic deal. Some areas didn't work such as printing and accessing attachments. They came back online around 4ish but were sluggish for a bit.
We were hesitant to move away from LAN as well for the same reasons however when we had the ice storm and were out of the office for 4 days, and no Internet access for 6 days at the office, we needed a better backup working plan. So far in the 2-3 years we've been on Epic downtime has been minimal (not really much different than LAN downtimes) and well worth the change. Features and portability have allowed us to grow and expand our operations in ways we hadn't been able to with LAN.
We were hesitant to move away from LAN as well for the same reasons however when we had the ice storm and were out of the office for 4 days, and no Internet access for 6 days at the office, we needed a better backup working plan. So far in the 2-3 years we've been on Epic downtime has been minimal (not really much different than LAN downtimes) and well worth the change. Features and portability have allowed us to grow and expand our operations in ways we hadn't been able to with LAN.
#22
Helpline / Re: Applied DDos Outage
Last post by Ric - July 21, 2023, 09:44:30 AMWe were down for 45 minutes but the service was flaky the rest of the day.
Things were fine the next day.
Things were fine the next day.
#23
Helpline / Re: Applied DDos Outage
Last post by Mark - July 21, 2023, 08:22:32 AMahh, ok. I didn't get that email yet. Thanks!
#24
Helpline / Re: Applied DDos Outage
Last post by Jim Jensen - July 21, 2023, 08:05:29 AMQuote from: Mark on July 20, 2023, 04:42:10 PM
Where did the DDoS information come from? Support told me that it was a DNS server issue. Was DNS DDoS'd? Was it a cloudflare thing?
email from Applied:
Dear valued customer,
We hope you are having a good day.
On Tuesday, July 18, we experienced an external attack on our networks that temporarily suspended access to your management system from 2:30 p.m. - 3:15 p.m. CT. The DDoS (distributed denial-of-service attack) hit our third-party security provider, Cloudflare, which intentionally interrupted access to supported systems because of an exponential surge of traffic to the security site. This event did not result in any access to our systems or your data – it was strictly designed to limit access to systems to create business disruption.
Our monitoring technology identified the disruption early, and we quickly engaged Cloudflare and reconfigured networks to minimize the duration of the interruption. We are awaiting additional root cause analysis from Cloudflare to ensure that we take the necessary steps to protect against future similar disruptions.
Applied has invested millions in security infrastructure, both third-party and our own internal security applications, to ensure that your business and its data can be secure and protected. Know that this investment kept your business and data safe during this disruption, and we will continue to invest in our infrastructure to ensure the safety and continuity of your business.
We appreciate the opportunity to be your Indispensable Partner in the growth and success of your business. Please reach out to Applied Support with any questions.
Best,
Applied Support
Stay Up to Date with SMS Text Notifications
Applied also strives to proactively notify customers via SMS text and Applied Community alerts, and we hope you found those alerts to be informative yesterday. If you aren't already signed up, you can text JOIN to APPSYS (277-797) to subscribe to SMS text alerts for product updates and Cloud disruptions like the one this week. You can also sign up by accessing your profile on the Applied Community, entering a mobile number, your country, and selecting the SMS Opted In checkbox. You can review this article for more information on Applied Systems Service Alerts.
#25
Helpline / Re: Applied DDos Outage
Last post by Mark - July 20, 2023, 04:42:10 PMWhere did the DDoS information come from? Support told me that it was a DNS server issue. Was DNS DDoS'd? Was it a cloudflare thing?
#26
Helpline / Applied DDos Outage
Last post by Jim Jensen - July 20, 2023, 04:27:40 PMInteresting to see that Applied suffered a DDoS outage this week. The email doesn't indicate which products were affected. Here's one of the times that I'm glad we're still on LAN Tam instead TOL or EOL. I know it's rare, but general internet outage has always been a concern too for that. Fortunately that is also rare now and we have a cell-based backup to our fiber connect to reduce those odds. Glad to see that, unlike Rackspace email, the outage only lasted about 45 minutes.
#27
Helpline / Re: Need a QuickBooks guru ple...
Last post by Billy Welsh - June 19, 2023, 05:06:37 PMThat is actually why I avoided the on-line version. I initially looked at it when we were forced to upgrade, because they promised more granular user security (you know like a real application 
). But upon further research, there was I believe more granularity in some/many areas, EXCEPT for the areas I cared most about (Deleting, Voiding, and other such items that send auditors into a total tizzy). So I stayed with Desktop. Our main company in now in another (real) application, with another smaller entity the only one left in QB. We are starting to plan the transition of that entity out of QB now. It has some special invoicing needs that may slow down the process. QB can't handle them either, but until know we've been able to work around that. Circumstances are changing not in our favor, so if we have to solve the problem, we are going to do so in the "real" app.
). But upon further research, there was I believe more granularity in some/many areas, EXCEPT for the areas I cared most about (Deleting, Voiding, and other such items that send auditors into a total tizzy). So I stayed with Desktop. Our main company in now in another (real) application, with another smaller entity the only one left in QB. We are starting to plan the transition of that entity out of QB now. It has some special invoicing needs that may slow down the process. QB can't handle them either, but until know we've been able to work around that. Circumstances are changing not in our favor, so if we have to solve the problem, we are going to do so in the "real" app. #28
Helpline / Re: Need a QuickBooks guru ple...
Last post by DebAmstutz - June 19, 2023, 04:27:16 PMThanks for the offer, Billy. Yes, this is the dreaded online verson of QB. Someone (not me) entered in a bunch of duplicates or near duplicates that I need to merge or find a way to delete one of the two if there is no activity. And when I say delete I mean it disappears instead of still seeing the vendor name with (deleted) beside it.
#29
Helpline / Re: Need a QuickBooks guru ple...
Last post by Billy Welsh - June 15, 2023, 06:36:37 PMI would NEVER label myself a "guru." And I am only familiar with the desktop version, so if you are using the cloud/on-line product then I am really not much help.
I have no idea how to merge vendors. But I am happy to try and help with your other issues if I can.
I have no idea how to merge vendors. But I am happy to try and help with your other issues if I can.
#30
Helpline / Need a QuickBooks guru please
Last post by DebAmstutz - June 15, 2023, 01:32:47 PMIs there someone here who can field questions about QuickBooks? I am sort of getting used to it, but I need to fix some stuff that someone else entered, plus I need to merge some vendors who were entered twice. I saw it done but that session wasn't recorded so I need to get them repaired.