Author Topic: Scanner not showing up for User  (Read 137 times)

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Offline Dennis

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Scanner not showing up for User
« on: October 27, 2021, 12:37:40 pm »
Tam Cloud - I have a brand new system that I setup for a user.  For whatever reason, when I log onto the desktop as that user and then log onto the RDP and TAm - the scanner doesn't show up to select when attaching.  If I log onto the desktop as myself (Admin rights) and then log onto the RDP and TAM as that user - the scanner appears.  I've talked with Applied IT and they're not much help here - (they're researching it).  I know it must be some security setting but I am at a loss as to what it is.  I've changed this person to Administrator on the desktop and still get the same results.  I've removed the user from the domain and re-added with same results.  I created a new user(different name) and got the same results.  The black window that should appear in the lower right corner flashes when I try to acquire and the icon flashes on the task bar and then goes away.  Any suggestions / thoughts are greatly appreaciated.

Thanks
Dennis Hank
I am doing today what others won't so tomorrow I can do what others can't

Offline Jeff Golas

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Re: Scanner not showing up for User
« Reply #1 on: October 27, 2021, 12:57:17 pm »
If I remember correctly, when you set up the terminal services client, there's a tab where you can select what gets mapped/shared - maybe you just have to select it there?
Jeff Golas
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