Author Topic: Problems printing AIG policies - Gibberish characters  (Read 31 times)

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Offline Ric

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Problems printing AIG policies - Gibberish characters
« on: July 17, 2019, 04:21:23 pm »
We are having problems printing some AIG policies - Garbage characters.   It is only certain forms and endorsements.

We have tried "Printing as Image", updating the driver, printing to a different type/manufacturer of printer. no dice.

Please see the attached sample of an "Endorsement" that prints Gibberish.

Paging through the document Adobe reader or Acrobat will stop and give the following error:
Cannot extract the embedded fond 'FAAAH+TrebuchetMS-Bold'. Some characters may not display or print correctly. (screen shot of error attached)

Any suggestions would be appreciated.

Thank you.

Ric
« Last Edit: July 17, 2019, 04:25:55 pm by Ric »
Ric Tucker
Manager of Information Systems
Past President, New Jersey Chapter

J A Mariano Agency
TAM 14.0.2, 13 users, Windows 2012 Server, Windows 7 Pro 32-bit workstations
fax@vantage 9.0.5,
Acoustic guitar, drums, percussion
Internet Exploder 11, Office 2010

Offline Bob

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Re: Problems printing AIG policies - Gibberish characters
« Reply #1 on: July 17, 2019, 04:39:39 pm »
I've seen this.  Unsupported font in the PDF Preview which also prints this way.   Haven't seen it in a while but it was in fact an unsupported font in the PDF app which is likely your PDF preview.  Carrier has to address it.  Could be something as simple as FAAAH+TrebuchetMS+bold.   String says -bold.  Either way it falls on carrier to correct.
Bob Connor
IT/Project Management/Accounting
Kosich Family Insurance Serv. LLC.
Nexsure Ver 3.x

Offline Ric

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Re: Problems printing AIG policies - Gibberish characters
« Reply #2 on: July 18, 2019, 11:29:14 am »
Thanx Bob.

We have run it up AIG's flagpole.  Of course the branch manager stated he has checked with several other brokers and we are the only one with the problem. :-\
Ric Tucker
Manager of Information Systems
Past President, New Jersey Chapter

J A Mariano Agency
TAM 14.0.2, 13 users, Windows 2012 Server, Windows 7 Pro 32-bit workstations
fax@vantage 9.0.5,
Acoustic guitar, drums, percussion
Internet Exploder 11, Office 2010