Author Topic: Applied Performance Management (APM)  (Read 1026 times)

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Offline Tom Fisher

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Applied Performance Management (APM)
« on: March 02, 2018, 10:28:15 am »
Anyone using this with TAM or Epic?

Looking on overall experience, feedback, etc.

Tom Fisher
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Offline Jeff Golas

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Re: Applied Performance Management (APM)
« Reply #1 on: March 07, 2018, 10:53:11 am »
We demo'd it. First off, its BRUTALLY expensive! Second, it didn't work for us, mostly in that we have some agency bill and some direct bill clients, so we were only getting 50% of the picture at any given time due to the criteria Applied uses to get the numbers, so it flat out didn't work for us.

The idea is good, but they need to make it more tweakable.
Jeff Golas
Johnson, Kendall & Johnson, Inc. :: Newtown, PA
Epic Online w/CSR24
http://www.jkj.com

Offline Tom Fisher

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Re: Applied Performance Management (APM)
« Reply #2 on: March 08, 2018, 09:30:23 am »
Thanks Jeff...

How long ago did you demo it? 

Are you saying it wont give accurate data if you have both agency and db clients - or does it only work with one or the other at a time?
  Either way - that sounds ridiculous - so many agents have a mix.
Tom Fisher
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Offline Jeff Golas

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Re: Applied Performance Management (APM)
« Reply #3 on: March 08, 2018, 04:54:30 pm »
Literally 2-3 weeks ago. You may have to double-check with Applied, but it wasn't that it was completely off-base as some of the reports pull from effective dates of policies, but the accounting data certainly was.
Jeff Golas
Johnson, Kendall & Johnson, Inc. :: Newtown, PA
Epic Online w/CSR24
http://www.jkj.com

Offline Mark

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Re: Applied Performance Management (APM)
« Reply #4 on: March 09, 2018, 08:04:18 am »
I really like this product as was excited to show it to management & agency principles.  They thought it was neat, but then looked at me and asked "what would we use it for?"

For us right now, that answer is 100% nothing.  However, in a year or two or three, we may have a use for it.
Mark Piontek, MBA
Director of IT
BS in Information Systems Security
MarkPiontek.com

Offline Jeff Golas

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Re: Applied Performance Management (APM)
« Reply #5 on: March 09, 2018, 03:04:59 pm »
I will say this - we had the same reaction from the owners "well we do that now" - but their "automated" report that they're getting involves at least 2 people each doing at least an hours work, every month, whereas we could do it in seconds at any given time.

In addition, when we looked at year-over-year reports, my one owner who's admittedly less technically immediately jumped up and wanted to better understand some of the numbers seen, so there WAS interest, but the cost alone just made it more or less a show stopper. We could literally hire someone to manually run the reports for less money.
Jeff Golas
Johnson, Kendall & Johnson, Inc. :: Newtown, PA
Epic Online w/CSR24
http://www.jkj.com

Offline Mark

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Re: Applied Performance Management (APM)
« Reply #6 on: March 19, 2018, 03:40:27 pm »
... but the cost alone just made it more or less a show stopper. We could literally hire someone to manually run the reports for less money.

I heard they might be working on this detail.  I don't know what that means, though.

Maybe they will add a hiring freeze clause to their EULA so you have to buy it before you can hire additional staff  ;D 8)
Mark Piontek, MBA
Director of IT
BS in Information Systems Security
MarkPiontek.com

Offline Tom Fisher

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Re: Applied Performance Management (APM)
« Reply #7 on: March 19, 2018, 04:15:19 pm »
Well an agency I work with is getting it.  I have no idea what the cost is but I'm about to get dirty with it... lol.
Tom Fisher
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