Author Topic: Windows 2010 and Canon ImageFormula DR 4010c reinstall  (Read 607 times)

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Offline Jan Regnier

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Windows 2010 and Canon ImageFormula DR 4010c reinstall
« on: January 31, 2018, 10:20:13 am »
We upgraded to Windows 2010 and new machines last weekend.  The Canon scanner has 2010 driver available.  It is installed - windows sees it...but TAM does not.  Any idea if I need to do something else in TAM to get it see it.  Am going to KB and will email support...thought I would ask here also... Thanks.
Jan Regnier
Regnier Insurance Services, Highland, IN 6 Users
TAM V2017 HF3, MS 2012 R2 Server, Windows 10 PRO WS; MSOffice 2016

Offline Jeff Golas

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Re: Windows 2010 and Canon ImageFormula DR 4010c reinstall
« Reply #1 on: January 31, 2018, 10:28:50 am »
Assuming you mean Windows 10?

So with scanner drivers, and Applied systems being stuck in the 1990s, newer scanner drivers are a different type called WDM. Older scanner drivers were called "TWAIN". Applied wants the TWAIN driver, not WDM I believe.

I struggle with the same thing with our scanner, but somehow continue to get it to work.
Jeff Golas
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Offline Ric

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Re: Windows 2010 and Canon ImageFormula DR 4010c reinstall
« Reply #2 on: January 31, 2018, 02:08:12 pm »
We upgraded to Windows 2010 and new machines last weekend.  The Canon scanner has 2010 driver available.  It is installed - windows sees it...but TAM does not.  Any idea if I need to do something else in TAM to get it see it.  Am going to KB and will email support...thought I would ask here also... Thanks.

Windows 10 Jan?   
perhaps Canon is referring to a 2010 driver or is it supposed to be for Windows 10?
Ric Tucker
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Offline Jan Regnier

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Re: Windows 2010 and Canon ImageFormula DR 4010c reinstall
« Reply #3 on: February 09, 2018, 03:49:56 pm »
We upgraded to Windows 2010 and new machines last weekend.  The Canon scanner has 2010 driver available.  It is installed - windows sees it...but TAM does not.  Any idea if I need to do something else in TAM to get it see it.  Am going to KB and will email support...thought I would ask here also... Thanks.

Windows 10 Jan?   
perhaps Canon is referring to a 2010 driver or is it supposed to be for Windows 10?

Ric...Canon has at Windows 10 driver for Windows 10...Sorry for the confusion ( I was the one confused!)  All is working now...
Jan Regnier
Regnier Insurance Services, Highland, IN 6 Users
TAM V2017 HF3, MS 2012 R2 Server, Windows 10 PRO WS; MSOffice 2016

Offline Ric

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Re: Windows 2010 and Canon ImageFormula DR 4010c reinstall
« Reply #4 on: February 21, 2018, 12:45:19 pm »
We upgraded to Windows 2010 and new machines last weekend.  The Canon scanner has 2010 driver available.  It is installed - windows sees it...but TAM does not.  Any idea if I need to do something else in TAM to get it see it.  Am going to KB and will email support...thought I would ask here also... Thanks.

Windows 10 Jan?   
perhaps Canon is referring to a 2010 driver or is it supposed to be for Windows 10?

Ric...Canon has at Windows 10 driver for Windows 10...Sorry for the confusion ( I was the one confused!)  All is working now...

Great to hear Jan! :)
Ric Tucker
Manager of Information Systems
Past President, New Jersey Chapter

J A Mariano Agency
TAM 14.0.2, 13 users, Windows 2012 Server, Windows 7 Pro 32-bit workstations
fax@vantage 9.0.5,
Acoustic guitar, drums, percussion
Internet Exploder 11, Office 2010