Author Topic: Invalid Picture  (Read 706 times)

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Offline Rob Reckard

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Invalid Picture
« on: November 21, 2017, 01:50:38 pm »
Hello!
We have an older implementation of @Vantage (v9) on Windows Server 2008.  It just started giving an error when starting the fax server; "Invalid picture". Nothing logged that I can see, just prevents the @vantange from starting.

Thanks!

Rob Reckard
Hart Insurance Agency
Nexsure Agency Management, 37 users, 2 locations.
Fax@vantage v9
Rob Reckard
Hart Insurance Agency
Grants Pass, OR
Nexsure Agency Management System, 37 users
Fax@vantage v9

Offline Jeff Golas

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Re: Invalid Picture
« Reply #1 on: November 21, 2017, 02:16:14 pm »
Applied support may be your best bet here, but I'm thinking that you have a fax queued that has a bad or missing image file. When F@ starts, it checks the queues and tries to send but if its seeing a missing file its not able to send.

May also check that server for errors as it could have a failing/failed drive or something.
Jeff Golas
Johnson, Kendall & Johnson, Inc. :: Newtown, PA
Epic Online w/CSR24
http://www.jkj.com

Offline Bob

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Re: Invalid Picture
« Reply #2 on: November 21, 2017, 02:59:16 pm »
I don't know product but would agree with Jeff.  Message sounds like a linked image is now not in the location it previously was.

You said just started giving message so it was working before now.  Maybe you could do a shadow copy restore of folder and it will be happy again.
Bob Connor
IT/Project Management/Accounting
Kosich Family Insurance Serv. LLC.
Nexsure Ver 3.x

Offline Rob Reckard

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Re: Invalid Picture
« Reply #3 on: November 21, 2017, 04:33:38 pm »
I had the same thought after I posted, went through and removed the Inbox/Outbox images, but no luck. Not sure why, but don't have Shadow Copies enabled on this, I'm sure it was a good reason at the time....  I'll dig around some more, perhaps a reference in the registry.

Applied support isn't an option.
Rob Reckard
Hart Insurance Agency
Grants Pass, OR
Nexsure Agency Management System, 37 users
Fax@vantage v9

Offline Rob Reckard

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Re: Invalid Picture
« Reply #4 on: November 21, 2017, 04:54:09 pm »
logged in as other admin account, works fine. Removed original profile, re-created, works fine.

"She falls down a well, eyes go crossed. She gets kicked by a mule, they go back to normal. I dunno." - Cousin Eddie
Rob Reckard
Hart Insurance Agency
Grants Pass, OR
Nexsure Agency Management System, 37 users
Fax@vantage v9

Offline Jeff Golas

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Re: Invalid Picture
« Reply #5 on: November 22, 2017, 03:05:29 pm »
I think Cousin Eddie is a good metaphore for fax@vantage  ::)
Jeff Golas
Johnson, Kendall & Johnson, Inc. :: Newtown, PA
Epic Online w/CSR24
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Offline Toni Forte

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Re: Invalid Picture
« Reply #6 on: November 22, 2017, 03:14:21 pm »
I think Cousin Eddie is a good metaphore for fax@vantage  ::)

I was just going to say the same thing  ;)
Toni Forte
Systems Administrator
Cline Wood, a Marsh & McLennan Agency LLC company
TAM2014MU1 (85 Users) CSR24, Mobile Producer, eTfile 4.8, Server 2008 R2, 2012, VMware, ESXi