Author Topic: Chat through website  (Read 1720 times)

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Offline Mark

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    • Mark Piontek
Re: Chat through website
« Reply #15 on: June 21, 2017, 09:08:20 am »
Sure.
Mark Piontek, MBA
Director of IT
BS in Information Systems Security
MarkPiontek.com

Offline Heather Reetz

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Re: Chat through website
« Reply #16 on: June 21, 2017, 10:35:32 am »
We use LiveChat (http://www.livechat.com/). They have a free version, but we pay up because we want the retention that some of their higher levels offer. Even still, I think it is only $50/month or so. We don't use it a ton, certain managers who have younger, tech savvy clients customers, seem to like it quite a lot.

Hey, Steven, are you certain of the website you listed?  Could it be this one?  https://www.livechatinc.com/
Heather Reetz
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50ish Users; 15 remote, Epic Cloud, 2016 Servers, Terminal Services w/RDP, 3CX VOIP, O365/Pro Plus, HP Wyse & Dell Thin Clients, iPads, iPhones

Offline Steven Strauss

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Re: Chat through website
« Reply #17 on: June 21, 2017, 10:37:00 am »
Yep, gooned that up. You have the correct one in the above post. My apologies.
Steven Strauss - VP Finance
NIP Group, Inc.  Woodbridge, NJ
TAM 2014 R2; Epic Go-Live is 10/2018
CSR24, Salesforce, Cognos Finance

Offline Heather Reetz

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Re: Chat through website
« Reply #18 on: June 21, 2017, 10:53:51 am »
No problem.  Weird that they have the same name.  The second one I found, though, seems a little more legit just because they actually do have a chat line on their website.   ;)  The first one appears to be from Chicago, but as I said, I had problems contacting them.

How many seats do you run?
Heather Reetz
Yes, there really is a Kalamazoo!
50ish Users; 15 remote, Epic Cloud, 2016 Servers, Terminal Services w/RDP, 3CX VOIP, O365/Pro Plus, HP Wyse & Dell Thin Clients, iPads, iPhones

Offline Steven Strauss

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Re: Chat through website
« Reply #19 on: June 21, 2017, 10:57:40 am »
We currently are running only ten seats: just our dedicated call team and one floating underwriter to answer technical questions.
Steven Strauss - VP Finance
NIP Group, Inc.  Woodbridge, NJ
TAM 2014 R2; Epic Go-Live is 10/2018
CSR24, Salesforce, Cognos Finance