Chat through website

[Mark]

Sure.

[Heather Reetz]

We use LiveChat (http://www.livechat.com/). They have a free version, but we pay up because we want the retention that some of their higher levels offer. Even still, I think it is only $50/month or so. We don't use it a ton, certain managers who have younger, tech savvy clients customers, seem to like it quite a lot.

Hey, Steven, are you certain of the website you listed?  Could it be this one?  https://www.livechatinc.com/

[Steven Strauss]

Yep, gooned that up. You have the correct one in the above post. My apologies.

[Heather Reetz]

No problem.  Weird that they have the same name.  The second one I found, though, seems a little more legit just because they actually do have a chat line on their website.     The first one appears to be from Chicago, but as I said, I had problems contacting them.

How many seats do you run?

[Steven Strauss]

We currently are running only ten seats: just our dedicated call team and one floating underwriter to answer technical questions.