Other Agency Management Systems > Vertafore

For anyone considering AMS360 Online

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Alice Mooney:
Today I was on hold for two hours to report that the policy and commission downloads had not processed since 11/23.  This affected all AMS360 Online agencies. When a tech finally came on the phone, she said she will process our downloads as soon as the issue is resolved.  About three hours after the initial call, the tech sent me an email saying she processed our downloads. When I checked Vertafore's site, the Alert area indicated the problem was resolved and downloads will process normally tomorrow.
So I'm thinking if I did not call, we'd have to wait until tomorrow for the downloads.

DebAmstutz:
Lovely....NOT   >:(

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