Download logs

[Sara Lieser]

What does your agency do with the daily download communication log once it is reviewed/processed?  Is there any reason to keep a PDF?

[Jim Jensen]

Ours still print on paper and they get dropped into the day's t-file. They are occasionally referenced to track down issues with download, but that is rare now.

[Jan Regnier]

Same here - sort of...  Prints to paper, but I put in a binder.  We do need to track down download (or NO download) once in a while.  I keep the paper for 6 mo then toss.  So, we will have 6 mo of info at any one time..

[Judy Means]

        I print the downloads to file to .tif format, email copies to the CSR's and then keep them on the system in a folder on Paperport.  I really don't know if our companies require that we keep them or not.  I just do.  Since it's all on the system, I guess I could treat them as I do record retention...same number of years the laws require.  


Judy

[GeorgeW]

Print them to PDF and saved for a year. Rarely have ever had to refer back to one.

[Mark]

Ours are printed to PDF and archived.  We never discussed how long we'd keep them for but they take up little space.  I have used them when troubleshooting download issues, etc, and think that I have went back one to two months to verify something.

I can't think of a good reason to keep them that long though.  We just haven't gotten that far in our policy yet, and it's probably up to me to bring it up.

[Lance Bateman]

Only reason we kept them (for 18 months) was for auditors to review and verify they had been checked - we were under SOX (Sarbanes-Oxley).  Seldom had to go back to them.

[Jim Jensen]

I only keep mine for a lengthy period because I didn't want to create another file. The day's t-file works fine and it's little extra paper. They get destroyed along with the regular t-file on it's schedule. Far longer than I need it, but only 1 set of files to track.